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    Gettington FAQ's




  • Orders

  • We begin to fill your order immediately after it has been submitted. If you would like to cancel your order you can contact our Customer Service department, and we will do our best to stop the shipment. If we are unable to, you may choose to simply return the order. Just follow the return instructions that came with your shipment.

  • During checkout, you can divide your payment between two forms of payment. Choose from Gettington Credit Option, Visa®, MasterCard®, Discover/NOVUS® or American Express®.

  • You may view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.
    If we have your email address on file, we will send a confirmation email when your order is shipped.  This email will include your tracking information.

    If it has been five (5) or more days since the delivery date, download an affidavit form to assist us with researching your package.  It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager.  Once you have filled the form out, email it back to us for faster service.  We will conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • Online: Sign in to your account. When you find an item you would like to purchase, select Add to Bag. You will be prompted to check out or to continue shopping. 

    Phone: Call 1-866-488-3516 8AM - 12AM (CT), 7 days a week. 
     

  • During the online checkout process, you can easily enter a promotion code by clicking the Promo Code link. Please make sure to review the terms and conditions of the promotional code to ensure it is valid for your order. 

  • Please check your parts list to ensure that the part you are looking for is included. If it is not, check the packaging. 

    Click and complete the Contact Customer Service form with details of the replacement item and order. We will process your request and ship you the new part. Please note that some parts are sent directly from the manufacturer and can take up to 3 weeks to receive.

  • We can take care of that for you. Please use our convenient email form to contact us at any time: Contact Customer Service and we will have the discount applied to your account. Please allow up to 2 billing cycles to see the adjustment on your statement.

  • You may view the status of your order by signing in to your account and clicking on Track My Order from the My Account dropdown at the top of the page. 

    If we have your email address on file, we will send a confirmation email when your order is shipped. This email will include your tracking information.

    If it has been five (5) or more days since the delivery date, download an affidavit form to assist us with researching your package. It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you have filled the form out, email it back to us for faster service. We will conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.

  • Gettington does not offer onsite or telephone installation services. For installation, please call a local service provider. There will typically be an additional charge by the local service provider for this type of service.

  • Returns & Shipping

  • To receive full credit, the item(s) you wish to return must be returned to us within 30 days of receipt. We will exchange your product or credit your account (less the original shipping and handling charge) once we receive your item(s).
    We provide a return label for most products. If you misplace your return label, visit the Returns Center in the My Orders area of Gettington.com to print a new one.

    Return labels are not available for oversize items. Contact a Chat Agent for help with your return:


    There is no upfront fee when using the return label.
    There is no fee for using the return label if you received a damaged or defective product or in the case of a shipping error.
    The final determination of product condition is subject to our inspection.
    Return fees not covered by us will be deducted from your credit based on the weight of the package.
    The original Shipping and Handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error.

    Also, please note:
    Music, movies, video games and software have to be returned unopened (factory sealed). Exchanges are for exact same item only.

    Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within the 30-day home trial period.

    We will accept swimwear returns if you are not completely satisfied with your purchase. Swimwear must be in original condition (not washed or worn) and returned with original tags and packaging. Do not remove protective slips. If swimwear does not meet the above conditions, no refund or credit will be given, and it will be returned to you at your expense or disposed of.

    Products sold in sets must be returned as a set; we do not take back partial sets.
    Personalized/customized products may be returned for credit only if they are damaged or defective. Exchanges are for the exact same item only, within 30 days of purchase.

    RETURNS ARE LIMITED FOR MOBILE DEVICES. Once shipped, only defective or damaged devices can be exchanged for an identical device. Defective or damaged exchanges must be within 30 days of purchase.

    Mattresses, mattress sets, box springs and foundations delivered by truck (ship codes “o” through “r”) must be inspected upon delivery and delivery must be refused if damaged or defective. These items can only be returned for a refund if the packaging has not been opened and delivery was refused.

    Perishable items cannot be returned.

    Other restrictions may apply.
     

  • We?ll credit your account for most items returned in new condition within 30 days of receipt. For most of these items, Gettington.com includes a return label in your package. If you misplace your return label, visit the Returns Center in the My Orders area of Gettington.com to print a new one.

    Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:
    USPS SmartLabel within the 48 contiguous states: 1-5 lbs = $7.95, 6-10 lbs = $14.95, 11-30 lbs = $23.95, 31-70 lbs = $29.95
    USPS SmartLabel outside the 48 contiguous states: 1-5 lbs = $10.95, 6-10 lbs = $19.95, 11-30 lbs = $29.95, 31-70 lbs = $39.95
    FedEx Ground Label: 1-30 lbs = $14.95, 31-70 lbs = $24.95, 71-100 lbs = $34.95, 100-150 lbs = $51.95
    Note: Return labels aren?t included with oversize items.

  • If you have provided us your email address, when your order ships, we will send you an email with your tracking information.

    You may also view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.

    If it has been five (5) or more days since the delivery date of your package, download an affidavit form to assist us with researching your package. It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you?ve filled the form out, email it back to us for faster service. We?ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • Vendor Shipped means that the product is shipped directly from the manufacturer. These items may take up to 30 business days to ship. An expected ship date is communicated to you during the process of placing your order.

  • Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Orders area of Gettington.com. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a Smart Label, go to http://www.tracking.smartlabel.com/ and enter your tracking number. If you received a FedEx label, go to http://www.fedex.com/us/ and enter your tracking number. 

    If it has been more than fifteen (15) days since you returned your package, download an affidavit form to assist us with researching your returned package. Once you?ve filled the form out, email it back to us for faster service. We?ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • Please allow up to 3 weeks for us to receive and process your return from the date you shipped it back to us. You will see your return credit on your statement within 2 billing cycles.

    To check the status of your return online, you can visit our Returns Center in the My Orders area of Gettington.com.

    If you returned your merchandise fewer than 3 weeks ago, please be sure to allow us enough time to process and either credit your account or send a replacement item, whichever you indicated on your return paperwork.

    We will email you at the address you have provided once your account has been credited.
     

  • Standard Shipping: Our shipping method is standard ground shipping.

    Express Shipping: The product and shipping address must be eligible for Express delivery.

    Backordered items, orders shipped directly from a vendor, or products that are too heavy/large do not qualify.

    Express shipping is available within the 48 contiguous states, excluding APO and FPO addresses.

    If you're trying to express ship a product with a restriction, you'll be notified during checkout. You'll be prompted to change your shipping choice to complete your order.

    PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.

    APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.
     

  • We are sorry that your return was not handled as you expected. 

    If you received credit for an item that you wanted replaced, you may replace the order online by adding the item to your bag and checking out.

    If you received a replacement item but wanted credit, please visit the Returns Center in the My Orders area of Gettington.com for return instructions. 

    Please indicate on your packing slip that you would like return credit. We will process a credit once we receive the return.

  • Shipping Type Shipping Frame
    Standard Shipping 7-10 business days
    Express Shipping Will ship within 1 business day and delivered within 2 business days from the time it leaves our warehouse ($14.99 per item). Please review the terms and conditions of the express shipping to determine if the item you would like express shipped has this option.
    Vendor Shipped 10-14 business days 
    Backorder The availability of the product is communicated at the time of your order. If an item is backordered, we will let you know when we expect it in stock.  
    Oversized Items Timeframes will vary between 10-30 business days as a delivery must be scheduled between you and the delivery company. 

    Please provide a valid telephone number during checkout so the delivery company may contact you to schedule the appointment.

     
    AK, AS, FM, GU, HI, MH, MP, PR, PW, VI May take up to 30 days to ship. Orders being sent outside of the 48 contiguous states will be charged an additional $12.99 to cover increased shipping and handling costs.
    Signature Required At the time of order, some items may be eligible for "Signature Required" for an additional $3.50 per item at checkout.
  • Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Orders area of Gettington.com. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a Smart Label, go to http://www.tracking.smartlabel.com/ and enter your tracking number. If you received a FedEx label, go to http://www.fedex.com/us/ and enter your tracking number. Please allow ten (10) days for us to receive and process your return from the day you mail it back. When the return is received, a prompt credit or exchange will be made.

    If it has been more than fifteen (15) days since you returned your package, click here to download an affidavit form to assist us with researching your returned package.   Once you?ve filled the form out, email it back to us for faster service. We?ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation.
     

  • Curbside delivery means the delivery driver will bring the item to the outside of your shipping location. You pay shipping and handling charges for delivery to the curb in front of your address. If you want the item carried into your house, please arrange it with the company delivering the item. Most of the time, the company will charge extra for this service.

  • Payments, Balance, Account Info

  • Mobile App: Sign in or create an account, then click Pay Now and follow the instructions. Don't have the mobile app? Get it here.

    Online: Sign in or register by clicking the Hello. Sign In link at the top of the page. Click the Make a Payment button on the Account Overview page. From here, you will be able to select a one-time payment or set up a payment schedule. We accept checking/savings accounts, Visa, MasterCard and American Express.

    Bank Bill Pay: You can make your payments electronically from your checking or savings account if you are already using a bill pay service. You will find your 16 digit account number and our payment address on your statement.

    Automated Phone System: Call 1-866-688-1091 to make a payment through our automated system anytime day or night. checking/savings, credit and debit cards are accepted.

    Walk In: You can pay your bill using CheckFree. Use the Payment Center Locator to find a location near you. CheckFreePay will send the payment to Gettington directly.

    Mail: Send a check or money order to:

    Gettington
    PO Box 166
    Newark, NJ 07101-0166

    Payments made before 11:00 pm Central Time will be credited to your account the same day.

    Payments made after 11:00 pm Central Time will be credited to your account the following day.

  • To update your email address or password, sign in to the site using your current Gettington.com email and password.

    On the Account Overview page, go to My Profile and then click on the Change My Email Address & Password link.

  • Mobile App: If you already have the app, simply sign in with your email address and password. Don't have the mobile app? Get it here.

    Online: Sign in to your account and you'll be taken to your Account Overview. Need to update your info? On the left-hand side of the page under My Profile, you can change: 


    Communicaton Preferences
    Email Address
    Password
    Security Questions
    And more!

  • As stated in the Terms and Conditions of your account, we must receive the full minimum amount due no later than the due date or your account may be assessed a late fee. 

  • Mobile App: If you already have the app, sign in and click the Account icon, then the Payment History link at the bottom of the screen. Don?t have the mobile app? Get it here.
    Online: Sign in to your account and you?ll be taken to your Account Overview. On the left-hand side of the page, click on Payment History and you can see if your payment was received. 

    For payments that you mail in, please allow 7-10 days for us to receive and process the payment.

  • Sign in to your account and you?ll be taken to your Account Overview. On the left-hand side of the page click on Statements.

    On the Statements page you can download current or past statements.
    Tired of receiving lots of mail? Sign up for eStatements here!
    View the terms and conditions of our eStatements by clicking here.

  • Just go to My Account at the top of any page and click on Sign Out. 

  • Just click on Hello. Sign in at the top of any page on Gettington.com. 

  • You have 5 attempts to answer the security question correctly. If you are unable to answer, your account will be locked. To protect your account, you will be required to enter your Social Security Number. Next, an email will be sent to you containing a link that will help us validate your account.

    If you find you are unable to update your security question through this process, please call Customer Service at 1-866-688-1091 8AM - 8PM (CT), Monday - Friday for assistance.

    NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process does not apply to your account.

     

  • About Gettington Credit

  • We review accounts several times a year systematically. As your credit profile changes, we may reduce or increase your credit line.

    Continuing to make payments on time may make your account eligible for an increase. Please note, we are not accepting requests for credit line increases at this time. If your account is eligible at the time of systematic review, you will be automatically given an increase and notified by regular mail, an email or messaging on your monthly statement.

    Missed payments may reduce your credit line if your account becomes delinquent.

     

  • Product Information

  • Please contact Asurion Service Plans at 1-866-856-0931 or at asurion.com/gettington as they are the company that is providing the Service Plan. They are open 24 hours a day, 7 days a week. An agent there can work with you to initiate your claim.

  • Gettington Credit Account holders are able to take advantage of this optional SafeLine® Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering or through communications via the My Account page or your statements.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage in two ways: first by calling SafeLine Services at 1-855-264-9388 or by writing to SafeLine Services, PO. Box 740237, Atlanta, GA 30374-0237. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees.

  • The best place overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract, which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here or by calling SafeLine Services at 1-855-264-9388. You can initiate a benefit by calling SafeLine Services or by going to the My Account section of our site and clicking on SafeLine on the left hand side. That will take you to a service site for SafeLine and you can choose the submit a benefit option. A completed Benefit Activation Application, along with any required documentation, can be returned to us for review by e-mail at SafeLineService@gettington.com, by fax at 1-888-633-0674, or by regular mail at SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • You can protect your purchase and add to your peace of mind with an extended Service Plan.

    After the manufacturer?s warranty expires, if your product fails for any covered reason you will receive parts and labor coverage or product replacements at no extra cost.

    Our Service Plan includes:


    Full Coverage for Parts and Labor.
    Extends any Manufacturer's Warranty.
    No deductibles. No hidden charges.
    To purchase a Service Plan, simply add the Service Plan to your Shopping at the time of order or call Customer Service at 1-866-688-1091 8AM - 8PM (CT), Monday - Friday.
    Service Plans are not available in Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.
     
  • Many Gettington products are covered by the manufacturer against defect and malfunction for different periods of time. If your purchase is covered by a warranty, the information will arrive with your product along with manufacturer contact information.

    You may obtain the complete manufacturer's warranty for warranted products, free of charge, prior to purchase. To request this information, specify product name and product code and write to:

    Gettington
    6250 Ridgewood Road
    St. Cloud, MN 56303
     

  • Gettington Credit Account holders are able to take advantage of this optional SafeLine Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, or disability. You may have decided to sign up for this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering, or through communications on the My Account page or your statements.

  • Whenever possible, we include an MSRP so you have an idea how much you?re saving. MSRP stands for Manufacturer?s Suggested Retail Price and is provided by the manufacturer. The MSRP may not be the prevailing market price or regular retail price.

  • If you are unemployed or self-employed, you will not be eligible for the Unemployment Benefits. But SafeLine® Account Protection Plus has several other benefits that our non-working or self-employed customers are eligible for. If you are retired or self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to mention, many of our benefits are available to customers regardless of their employment status such as: hospitalization, major life events, moving and death coverage. Refer to the SafeLine Account Protection Plus Plan Contract for complete details.

  • The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract, which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here or by calling SafeLine Services at 1-855-264-9388. You can initiate a benefit by calling SafeLine Services or by going to the My Account section of our site and clicking on SafeLine on the left hand side. That will take you to a service site for SafeLine and you can choose the "submit a benefit" option. A completed Benefit Activation Application, along with any required documentation, can be returned to us for review by e-mail at SafeLine@gettington.com, by fax at 1-888-633-0674, or by regular mail at SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • You may enroll in this coverage at any time when you are a WebBank/Gettington Credit Account customer in good standing. However, SafeLine Plus is not currently available to customers in AK, AS, FM, GU, MH, PW or VI. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a claim is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and exclusions.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways: first by calling SafeLine Services at 1-855-264-9388 or by writing to SafeLine Services, PO. Box 740237, Atlanta, GA 30374-0237. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees. If you have contacted SafeLine Services and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email at SafeLineservice@gettington.com or call us at 1-855-264-9388 for further assistance. 

  • SafeLine Account Protection Plus is an optional benefit available to WebBank/Gettington Credit Account customers. This program provides protection in the case of major life events, unpaid leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to twelve months if you're laid off or disabled, and up to three months if you are hospitalized, take an unpaid leave of absence from work or experience a major life event. You may even be eligible to have your balance canceled for extended disability, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the SafeLine Account Protection Plus Plan Contract you'll receive for full details.

  • It's easy. You can simply click on the "Yes, I want to enroll" option when reviewing your account information on the My Account page (click on the SafeLine link), when placing an order online - the SafeLine offer will be available during checkout, or when calling Gettington's order line at 1-866-688-1091 from 8:00am to 8:00pm Monday through Friday, Central Time. You may enroll in this coverage at any time when you are a WebBank/Gettington Credit Account customer in good standing. However, SafeLine is not currently available to customers in: AK, AS, FM, GU, MH, MP, PW or VI. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a benefit is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and exclusions.

  • You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for every hundred dollars ($100) of your Gettington statement balance. If you do not have a balance on your statement, your SafeLine Plus coverage remains active and you pay nothing.

  • When you enroll, you will receive a SafeLine Account Protection Plus Plan Summary Contract via e-mail or mail within 5-7 business days. You must be enrolled in SafeLine Account Protection Plus for one month prior to requesting the benefit activation due to hospitalization, unpaid leave of absence, major life event, or disability and three months prior to requesting the benefit activation due to unemployment or death (except in the event of accidental death which is covered in the first 90 days).