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California Consumer Privacy Act

For California residents, by proceeding to interact with Gettington, please be aware that your personal information may be collected.

To understand the types of personal information that we may collect about you, please visit our Privacy Page.





    Gettington FAQs




  • Coronavirus (COVID-19)

  • We're so sorry COVID-19 is impacting you. We understand this situation is tough and that you’re doing your best in these unprecedented times.

    If you’d like to see if you qualify for our payment assistance program, visit https://www.gettington.com/content/crisishardship.

    We continue to monitor the economic situation and are in the process of evaluating ways we can help. As program changes become available, we will be sure to keep you informed.

  • Our merchant partners and shipping providers have responded to the impacts of COVID-19 and are taking the necessary steps to protect our customers and their employees. As a result, delivery of some orders may be delayed. To check the status of your order, return or exchange, please visit Order History.

    Wait times to talk to a Customer Service representative are longer than normal right now, as several call centers are following local regulations and have temporarily closed due to COVID-19.

    For your convenience, you can use the following self-service options:

    My Account
    Make a Payment
    Order Tracking
    Returns / Exchanges
    Mobile App: You can see account details and make a payment on the Gettington App.
    Email: A Customer Service representative will review your question and respond via email as soon as possible.
  • Please refer to our Return Policy and visit our Return Center to see how to make a return or exchange.

  • The safety of our employees is one of our top priorities. We have expanded our remote work capabilities, are encouraging employees to work from home where able, using teleconferencing for meetings, enhanced cleaning procedures at all facilities, emphasizing handwashing, limiting visitors, and have stopped business travel.

  • According to the CDC, it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but the CDC is still learning more about the virus. We suggest you check the CDC website for the most current information and advice.

    We are also taking extra precautions in our warehouse with social distancing, enhanced cleaning procedures, emphasis on handwashing and requiring employees to stay home when sick.

  • The SafeLine Account Protection Plus program may have a benefit to assist if you, or your family’s primary wage earner, have been laid off or involuntarily unemployed for 30 or more days or if you have experienced a reduction in work hours of 20 percent or more for at least 30 days. The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a COVID-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a COVID-19 diagnosis; or c) if you had to use an employer-approved unpaid leave of absence while you cared for someone or yourself.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a COVID-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a COVID-19 diagnosis; or c) if you had to use an employer-approved unpaid leave of absence while you cared for someone or yourself. There would also be benefit options that could be considered if the situation lasts for 30 or more days like: a reduction in work hours of 20% or more, if there has been an involuntary unemployment event, or you have become disabled and are unable to work.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection program may offer a benefit assistance during this virus situation if you become disabled and are unable to work for at least 30 days or have an involuntary unemployment event and are unemployed for 30 or more days.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit, call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • We are unable to provide the details of how your credit score will be affected because we are not a credit bureau. We report your account status, balance and payment details to the three major credit bureaus (Equifax, TransUnion and Experian) monthly. If you have specific questions regarding impacts to your credit score, we recommend speaking directly with the credit bureaus.

  • Orders

  • We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority’s website. Also see: Individual States/Sales/Use Tax Information

  • We begin to fill your order immediately after it has been submitted. If you would like to cancel your order you can contact our Customer Service department, and we will do our best to stop the shipment. If we are unable to, you may choose to simply return the order. Just follow the return instructions that came with your shipment.

  • During checkout, you can divide your payment between two forms of payment. Choose from Gettington Credit Option, Visa®, MasterCard®, Discover/NOVUS® or American Express®.

  • You may view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.
    If we have your email address on file, we will send a confirmation email when your order is shipped.  This email will include your tracking information.

    If it has been two (or) or more business days since the delivery date, download an affidavit form to assist us with researching your package.  It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager.  Once you have filled the form out, email it back to us for faster service.  We will conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • Online: Sign in to your account. When you find an item you would like to purchase, select Add to Bag. You will be prompted to check out or to continue shopping. 

    Phone: Call 1-866-488-3516 8AM - 12AM (CT), 7 days a week. 
     

  • During the online checkout process, you can easily enter a promotion code by clicking the Promo Code link. Please make sure to review the terms and conditions of the promotional code to ensure it is valid for your order. 

  • Please check your parts list to ensure that the part you are looking for is included. If it is not, check the packaging. 

    Click and complete the Contact Customer Service form with details of the replacement item and order. We will process your request and ship you the new part. Please note that some parts are sent directly from the manufacturer and can take up to 3 weeks to receive.

  • We can take care of that for you. Please use our convenient email form to contact us at any time: Contact Customer Service and we will have the discount applied to your account. Please allow up to 2 billing cycles to see the adjustment on your statement.

  • You may view the status of your order by signing in to your account and clicking on Track My Order from the My Account dropdown at the top of the page. 

    If we have your email address on file, we will send a confirmation email when your order is shipped. This email will include your tracking information.

    If it has been two (2) or more business days since the delivery date, download an affidavit form to assist us with researching your package. It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you have filled the form out, email it back to us for faster service. We will conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.

  • Gettington does not offer onsite or telephone installation services. For installation, please call a local service provider. There will typically be an additional charge by the local service provider for this type of service.

  • Returns & Shipping

  • Most items can be returned or exchanged in original condition within 60 days from the date the order is placed. Please see the list of items below that need to be returned within 30 days the date of the order.

    Refunds will be made in original form of payment.

    Shipping and handling charges are non-refundable.

    Return postage is the responsibility of the customer, and some returns may be subject to an additional return shipping fee.

    Items that are damaged and not returned in original manufacturer's packaging may be denied a refund or exchange. Swimwear must be in original condition (cannot be washed or worn) with original tags and protective slip intact. Products sold in sets must be returned as complete sets; partial returns will not be accepted. Mattresses, mattress sets, box springs and foundations that are oversize (ship codes "o" through "r") must be inspected upon delivery and delivery must be refused if damaged or defective. Face masks & hand sanitizer are final sale and not eligible for return.

    Product concerns beyond the return period must be handled under the manufacturer's warranty.

    The following items can be returned or exchanged in original condition within 30 days from the date of the order as specified:
    • Computers, televisions, tablets, e-readers (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, heaters, generators, air mattresses, and holiday decorations.

    • Mobile devices can be returned only if defective or damaged and exchanges are for an identical device.

    • Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical items.

    • Personalized or customized products can only be returned if damaged or defective and exchanges are for identical items that are personalized or customized.

    NOTE: While your return or exchange is being processed it’s important to pay the minimum amount due according your monthly billing statement. If you used your WebBank/Gettington Credit Account and the minimum payment is not received, you may be assessed late fees and that may negatively affect your credit bureau reporting.

    For details on how to return an item, also see How Do I Return or Exchange Something I Bought? and our Returns Center.

  • Let us make it right. You can use the pre-paid return label you may have received in your package. If you did not receive one with your packaging, sign in to your account and go to My Orders on the left side. Click on Returns Center to print a new return label.

    For defective items (not FitBit or Onkyo), please contact the manufacturer first to report any defects. If the manufacturer advises you to return the item to Gettington, please utilize the pre-paid return label in your package or visit our Returns Center.

    For defective FitBit or Onkyo items, please use the pre-paid return label or visit our Returns Center.

    Once shipped, only defective or damaged devices can be exchanged for an identical device on phones. Defective or damaged exchanges must be within 30 days of purchase.

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    If you do not have your return label or packaging slip, just sign in to your account and go to My Orders on the left side. Click on Returns Center. Select the order and the items you would like to return and hit the Print Label button. A packaging slip will be included in your print outs.

    Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:

    Pre-paid Return Label within the 48 contiguous states: 1-5 lbs. $7.95; 6-10 lbs. $14.95; 11-30 lbs. $23.95; 31-70 lbs. $29.95

    Pre-paid Return Label outside the 48 contiguous states: 1-5 lbs. $10.95; 6-10 lbs. $19.95; 11-30 lbs. $29.95; 31-70 lbs. $39.95

    Truck-shipped or oversized returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping

  • For most items, Gettington.com includes a return label in your package. If you misplace your return label, visit the Returns Center in the My Orders area of Gettington.com to print a new one.

    Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:

    Pre-paid Return Label within the 48 contiguous states: 1-5 lbs = $7.95, 6-10 lbs = $14.95, 11-30 lbs = $23.95, 31-70 lbs = $29.95
    Pre-paid Return Label outside the 48 contiguous states: 1-5 lbs = $10.95, 6-10 lbs = $19.95, 11-30 lbs = $29.95, 31-70 lbs = $39.95

    Truck-shipped or oversized Returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping.
    Note: Return labels aren’t included with truck-shipped or oversize items.

  • If you have provided us your email address, when your order ships, we will send you an email with your tracking information.

    You may also view the status of your order by signing in to your account and going to My Orders on the left side. Click on Order History.

    If it has been two (2) or more business days since the delivery date of your package, download an affidavit form to assist us with researching your package. It is also important to double check the area surrounding your residence including your porch or garage, ask your neighbors or building manager. Once you’ve filled the form out, email it back to us for faster service. We’ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • Vendor Shipped means that the product is shipped directly from the manufacturer. These items may take up to 30 business days to ship. An expected ship date is communicated to you during the process of placing your order.

  • Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Orders area of Gettington.com. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a UPS Mail Innovations Label, you can track your label at http://www.ups.com/tracking and enter your tracking number.

    If it has been more than fifteen (15) days since you returned your package, download an affidavit form to assist us with researching your returned package. Once you’ve filled the form out, email it back to us for faster service. We’ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation. Click here to download an affidavit.
     

  • I misplaced my return label, how can I get another return label?

     

    If you do not have your return label or packing slip, sign in to your account and go to My Orders on the left side. Click on Returns Center. Select the order and the items you would like to return and hit the Print Label button. A packing slip will be included in your print outs.

    Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:

    Pre-paid Return Label within the 48 contiguous states: 1-5 lbs. $7.95; 6-10 lbs. $14.95; 11-30 lbs. $23.95; 31-70 lbs. $29.95

    Pre-paid Return Label outside the 48 contiguous states: 1-5 lbs. $10.95; 6-10 lbs. $19.95; 11-30 lbs. $29.95; 31-70 lbs. $39.95

    Truck-shipped or oversized returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping

    Note: Pre-paid return labels are not available for truck-ship items or oversized items. Contact Customer Service to help with your return.
     
  • Please allow up to 3 weeks for us to receive and process your return from the date you shipped it back to us. You will see your return credit on your statement within 2 billing cycles.

    To check the status of your return online, you can visit our Returns Center in the My Orders area of Gettington.com.

    If you returned your merchandise fewer than 3 weeks ago, please be sure to allow us enough time to process and either credit your account or send a replacement item, whichever you indicated on your return paperwork.

    We will email you at the address you have provided once your account has been credited.
     

  • Standard Shipping: Standard shipping will vary by the location you are shipping the order to, but typically means your order will ship and be delivered within 5 to 7 business days.

    2-day Shipping: 2-Day Shipping means your order will leave our warehouse within 1 business day and should be delivered within 2 business days after that. There is an extra fee of $14.99 per item for 2-Day Shipping and some restrictions apply.

    Backordered items, oversize items, orders shipped directly from the manufacturer or products that cannot be shipped by air do not qualify for 2-day shipping.

    The 2-day shipping option is available within the 48 contiguous states, excluding APO/FPO addresses and PO Boxes.

    If you're trying to use 2-day shipping for a product with a restriction, you'll be notified during checkout. You may not have the option to select 2-day shipping if there are ineligible items in your order, or you'll be prompted to change your shipping choice to complete your order.

    PO Box Shipping: If an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address. If you do not provide a street address, you will be responsible for the original and return shipping and handling.

    APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.
     

  • I want to return an item, but I don't have my packing slip? 

    If you do not have your return label or packaging slip, just sign in to your account and go to My Orders on the left side. Click on Returns Center. Select the order and the items you would like to return and hit the Print Label button. A packaging slip will be included in your print outs.


    Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:

    Pre-paid Return Label within the 48 contiguous states: 1-5 lbs. $7.95; 6-10 lbs. $14.95; 11-30 lbs. $23.95; 31-70 lbs. $29.95

    Pre-paid Return Label outside the 48 contiguous states: 1-5 lbs. $10.95; 6-10 lbs. $19.95; 11-30 lbs. $29.95; 31-70 lbs. $39.95

    Truck-shipped or oversized returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping

    Note: Pre-paid return labels are not available for truck-ship or oversized items. Contact Customer Service to help with your return.
     

  • What will I be charged for using my prepaid return label? 

    The return fee is based on how much your package weighs. There are separate rate charts shown below for the carriers, including a separate chart for customers living outside the 48 contiguous states.

    Pre-paid Return Label within the 48 contiguous states: 1-5 lbs. $7.95; 6-10 lbs. $14.95; 11-30 lbs. $23.95; 31-70 lbs. $29.95

    Pre-paid Return Label outside the 48 contiguous states: 1-5 lbs. $10.95; 6-10 lbs. $19.95; 11-30 lbs. $29.95; 31-70 lbs. $39.95

    Truck-shipped or oversized returns (ship codes O, P, Q and R): up to $110; Note: you won't be charged more than the original shipping.

    Note: All products that are powered by a combustion engine, you must void the fuel tank of all liquid and fumes prior to mailing. Broken glass cannot be returned. Bottles containing flammable liquids (perfumes, canisters) must be tightly sealed before mailing your return. For more information, view the full Return Policy and our Returns Center.

  • We are sorry that your return was not handled as you expected. 

    If you received credit for an item that you wanted replaced, you may replace the order online by adding the item to your bag and checking out.

    If you received a replacement item but wanted credit, please visit the Returns Center in the My Orders area of Gettington.com for return instructions. 

    Please indicate on your packing slip that you would like return credit. We will process a credit once we receive the return.

  • Shipping Type Shipping Frame
    Standard Shipping Will typically ship and be delivered within 5 to 7 business days.
    2-day Shipping Will leave our warehouse within 1 business day and should be delivered within 2 business days after that. There is an extra fee of $14.99 per item for 2-day shipping. Please review the terms and conditions for the 2-day shipping option to determine if the item you would like is eligible for this option.
    Vendor Shipped These products are shipped to you directly from the supplier or manufacturer (also referred to as drop ship). When you order an item that is shipped to you directly from the supplier, we will notify you the expected delivery date. Because we are not the shipper, we are not able to guarantee delivery date or provide a 2-day shipping option.
    Backorder The availability of the product is communicated at the time of your order. If an item is backordered, we will let you know when we expect it in stock.  
    Oversized Items Timeframes will vary between 10-30 business days as a delivery must be scheduled between you and the delivery company. 

    Please provide a valid telephone number during checkout so the delivery company may contact you to schedule the appointment.

     
    AK, AS, FM, GU, HI, MH, MP, PR, PW, VI May take up to 30 days to ship. Orders being sent outside of the 48 contiguous states will be charged an additional $24.99 to cover increased shipping and handling costs.
    Signature Required At the time of order, some items may be eligible for "Signature Required" for an additional $3.50 per item at checkout.
  • Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Orders area of Gettington.com. Or, you can simply visit the shipper's website and enter in your tracking number. If you received a UPS Mail Innovations Label, you can track your label at http://www.ups.com/tracking. Please allow ten (10) days for us to receive and process your return from the day you mail it back. When the return is received, a prompt credit or exchange will be made.

    If it has been more than fifteen (15) days since you returned your package, click here to download an affidavit form to assist us with researching your returned package.   Once you’ve filled the form out, email it back to us for faster service. We’ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation.
     

  • Curbside delivery means the item is delivered ground level, outside the main entrance only (includes apartment buildings). No inside delivery. The delivery company will contact you at the number that we have on file to set up a delivery time. Cannot ship to AK, HI or APO / FPO. Not eligible for free shipping promotions.

  • Payments, Balance, Account Info

  • Mobile App: Sign in or create an account, then click Pay Now and follow the instructions. Don't have the mobile app? Get it here.

    Online: Sign in or register by clicking the Hello. Sign In link at the top of the page. Click the Make a Payment button on the Account Overview page. From here, you will be able to select a one-time payment or set up a payment schedule. We accept checking/savings accounts, Visa, MasterCard and American Express.

    Bank Bill Pay: You can make your payments electronically from your checking or savings account if you are already using a bill pay service. You will find your 16 digit account number and our payment address on your statement.

    Automated Phone System: Call 1-866-688-1091 to make a payment through our automated system anytime day or night. checking/savings, credit and debit cards are accepted.

    Walk In: You can pay your bill using CheckFree. Use the Payment Center Locator to find a location near you. CheckFreePay will send the payment to Gettington directly.

    Mail: Send a check or money order to:

    Gettington
    PO Box 70281
    Philadelphia, PA 19176-0281

    Payments made before 11:00 pm Central Time will be credited to your account the same day.

    Payments made after 11:00 pm Central Time will be credited to your account the following day.

  • To update your email address or password, sign in to the site using your current Gettington.com email and password.

    On the Account Overview page, go to My Profile and then click on the Change My Email Address & Password link.

  • Mobile App: If you already have the app, simply sign in with your email address and password. Don't have the mobile app? Get it here.

    Online: Sign in to your account and you'll be taken to your Account Overview. Need to update your info? On the left-hand side of the page under My Profile, you can change:
    Communicaton Preferences
    Email Address
    Password
    Security Questions
    And more!

  • As stated in the Terms and Conditions of your account, we must receive the full minimum amount due no later than the due date or your account may be assessed a late fee. 

  • Mobile App: If you already have the app, sign in and click the Account icon, then the Payment History link at the bottom of the screen. Don’t have the mobile app? Get it here.
    Online: Sign in to your account and you’ll be taken to your Account Overview. On the left-hand side of the page, click on Payment History and you can see if your payment was received. 

    For payments that you mail in, please allow 7-10 days for us to receive and process the payment.

  • Sign in to your account and you’ll be taken to your Account Overview. On the left-hand side of the page click on Statements.

    On the Statements page you can download current or past statements.
    Tired of receiving lots of mail? Sign up for eStatements here!
    View the terms and conditions of our eStatements by clicking here.

  • Just go to My Account at the top of any page and click on Sign Out. 

  • Just click on Hello. Sign in at the top of any page on Gettington.com. 

  • You have 5 attempts to answer the security question correctly. If you are unable to answer, your account will be locked. To protect your account, you will be required to enter your Social Security Number. Next, an email will be sent to you containing a link that will help us validate your account.

    If you find you are unable to update your security question through this process, please call Customer Service at 1-866-688-1091 8AM - 8PM (CT), Monday - Friday for assistance.

    NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process does not apply to your account.

     

  • About Gettington Credit

  • We review accounts several times a year systematically. As your credit profile changes, we may reduce or increase your credit line.

    Continuing to make payments on time may make your account eligible for an increase. Please note, we are not accepting requests for credit line increases at this time. If your account is eligible at the time of systematic review, you will be automatically given an increase and notified by regular mail, an email or messaging on your monthly statement.

    Missed payments may reduce your credit line if your account becomes delinquent.

     

  • Product Information

  • Please contact Asurion Service Plans at 1-866-856-0931 or at asurion.com/gettington as they are the company that is providing the Service Plan. They are open 24 hours a day, 7 days a week. An agent there can work with you to initiate your claim.

  • Gettington Credit Account holders are able to take advantage of this optional SafeLine® Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering or through communications via the My Account page or your statements.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage in two ways: first by calling SafeLine Services at 1-855-264-9388 or by writing to SafeLine Services, PO. Box 740237, Atlanta, GA 30374-0237. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees.

  • The best place overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract, which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here or by calling SafeLine Services at 1-855-264-9388. You can initiate a benefit by calling SafeLine Services or by going to the My Account section of our site and clicking on SafeLine on the left hand side. That will take you to a service site for SafeLine and you can choose the submit a benefit option. A completed Benefit Activation Application, along with any required documentation, can be returned to us for review by e-mail at SafeLineService@gettington.com, by fax at 1-888-633-0674, or by regular mail at SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • You can protect your purchase and add to your peace of mind with an extended Service Plan.

    After the manufacturer’s warranty expires, if your product fails for any covered reason you will receive parts and labor coverage or product replacements at no extra cost.

    Our Service Plan includes:


    Full Coverage for Parts and Labor.
    Extends any Manufacturer's Warranty.
    No deductibles. No hidden charges.
    To purchase a Service Plan, simply add the Service Plan to your Shopping at the time of order or call Customer Service at 1-866-688-1091 8AM - 8PM (CT), Monday - Friday.
    Service Plans are not available in Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.
     
  • Many Gettington products are covered by the manufacturer against defect and malfunction for different periods of time. If your purchase is covered by a warranty, the information will arrive with your product along with manufacturer contact information.

    You may obtain the complete manufacturer's warranty for warranted products, free of charge, prior to purchase. To request this information, specify product name and product code and write to:

    Gettington
    6250 Ridgewood Road
    St. Cloud, MN 56303
     

  • Gettington Credit Account holders are able to take advantage of this optional SafeLine Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, or disability. You may have decided to sign up for this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering, or through communications on the My Account page or your statements.

  • Whenever possible, we include a price comparison to a "comparable product," which represents an actual price of a same or similar product in the marketplace. The price comparison to a "comparable product" may not be the prevailing market price or regular retail price.

  • If you are unemployed or self-employed, you will not be eligible for the Unemployment Benefits. But SafeLine® Account Protection Plus has several other benefits that our non-working or self-employed customers are eligible for. If you are retired or self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to mention, many of our benefits are available to customers regardless of their employment status such as: hospitalization, major life events, moving and death coverage. Refer to the SafeLine Account Protection Plus Plan Contract for complete details.

  • The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract, which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here or by calling SafeLine Services at 1-855-264-9388. You can initiate a benefit by calling SafeLine Services or by going to the My Account section of our site and clicking on SafeLine on the left hand side. That will take you to a service site for SafeLine and you can choose the "submit a benefit" option. A completed Benefit Activation Application, along with any required documentation, can be returned to us for review by e-mail at SafeLine@gettington.com, by fax at 1-888-633-0674, or by regular mail at SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.

  • You may enroll in this coverage at any time when you are a WebBank/Gettington Credit Account customer in good standing. However, SafeLine Plus is not currently available to customers in FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a claim is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and exclusions.

  • SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways: first by calling SafeLine Services at 1-855-264-9388 or by writing to SafeLine Services, PO. Box 740237, Atlanta, GA 30374-0237. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees. If you have contacted SafeLine Services and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email at SafeLineservice@gettington.com or call us at 1-855-264-9388 for further assistance. 

  • SafeLine Account Protection Plus is an optional benefit available to WebBank/Gettington Credit Account customers. This program provides protection in the case of major life events, unpaid leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to twelve months if you're laid off or disabled, and up to three months if you are hospitalized, take an unpaid leave of absence from work or experience a major life event. You may even be eligible to have your balance canceled for extended disability, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the SafeLine Account Protection Plus Plan Contract you'll receive for full details.

  • It’s easy. You can simply click on the “yes, I want to enroll” option when reviewing your account information on the My Account page (click on the SafeLine link), when placing an order online- the SafeLine offer will be available during checkout, or when calling (brand’s) order line at (brand toll free) from 8:00 am to 8:00 pm Monday through Friday, Central time.

    You may enroll in this coverage at any time when you are a WebBank/Gettington credit account customer in good standing. However, SafeLine is not currently available to customers in: FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a claim is paid. Please refer to the SafeLine Plus Terms & Conditions regarding eligibility requirements, conditions, exclusions, and benefit descriptions.

  • You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for every hundred dollars ($100) of your Gettington statement balance. If you do not have a balance on your statement, your SafeLine Plus coverage remains active and you pay nothing.

  • When you enroll, you will receive a SafeLine Account Protection Plus Plan Summary Contract via e-mail or mail within 5-7 business days. You must be enrolled in SafeLine Account Protection Plus for one month prior to requesting the benefit activation due to hospitalization, unpaid leave of absence, major life event, or disability and three months prior to requesting the benefit activation due to unemployment or death (except in the event of accidental death which is covered in the first 90 days).

  • The SafeLine Account Protection Plus program may have a benefit to assist if you, or your family’s primary wage earner, have been laid off or involuntary unemployed for 30 or more days or if you have experienced a reduction in work hours of 20 percent or more for at least 30 days. The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; or c) if you had to use an employer approved unpaid leave of absence while you cared for someone or yourself.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection Plus program may have benefit options that can assist during this time. Here are some options that might apply in the current situation: a) hospitalization benefit may apply if you are hospitalized or in a medical facility for treatment or care for at least 48 hours or are in quarantine and can document a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; b) the care for a sick family member benefit may apply if you can provide documentation of incurred expenses or lost wages from work (of at least $200) as a result of providing care for an immediate family member with a serious illness including a diagnosis or medical directive as the result of a Coronavirus/ Covid-19 diagnosis; or c) if you had to use an employer approved unpaid leave of absence while you cared for someone or yourself. There would also be benefits options that could be considered if the situation lasts for 30 or more days like: a reduction in work hours of 20% or more, if there has been an involuntary unemployment event, or you have become disabled and are unable to work.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • The SafeLine Account Protection program may offer a benefit assistance during this virus situation if you become disabled and are unable to work for at least 30 days or have an involuntary unemployment event and are unemployed for 30 or more days.

    The SafeLine service team can provide the details for these benefit options, review the eligibility conditions and requirements, and help start the benefit process if appropriate. To discuss options or initiate a benefit call SafeLine Services at 1-855-264-9388 or go to safeline.gettington.com.

  • California Proposition 65 (Prop 65)

  • Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.

  • The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.

  • Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.

  • Military Lending Act

  • The Military Lending Act (MLA) provides credit account protections for service members placed on active duty and certain members of their family. The active duty service members and their families who are eligible for MLA protection are referred to as "covered borrowers."

  • For open-end accounts, like your WebBank/Gettington Credit Account, you are a covered borrower if you are an active duty service member, their spouse, child, or other dependent at the time you open your account. This is effective October 3, 2017.

  • For open-end accounts, like your WebBank/Gettington Credit Account, whether you are a covered borrowed is determined at the time you open your account.

  • Yes. You must qualify as a covered borrower to get MLA account protection.

  • If you are a covered borrower, your protection includes: A 36% interest cap. Your total monthly interest cannot be more than the 36% Military Annual Percentage Rate (MAPR), which is calculated by including all of the following costs:

    • interest
    • fees
    • credit service charges
    • credit renewal charges
    • credit insurance premiums
    • other fees for credit-related products sold in connection with the loan

    Written and oral disclosure.
    We must share the interest rates and other fees you owe, both orally and in writing, before your loan is issued.
    No mandatory waivers of consumer protection laws.
    We cannot require you to waive any state or federal law that protects you from being sued while on active duty.
    No mandatory arbitration. We cannot require you to arbitrate disputes about your account.
    No mandatory allotments. We cannot require you to make automatic paycheck deductions to repay your balance.
    No prepayment penalty. We cannot charge a penalty if you pay your balance early.


  • For open-end accounts, like your WebBank/Gettington Credit Account, the MLA protections become effective on October 3, 2017.

  • The MLA protections remain in place as long as you continue to be a covered borrower.

  • To learn more about the MLA and how it may apply to your specific circumstances, you may contact your local Judge Advocate General's (JAG) office.

  • Sahalie

  • The Sahalie site is closed for shopping, but Sahalie merchandise is now available at Gettington.com/Sahalie.

  • Yes, Sahalie merchandise is now available at Gettington.com/Sahalie.

  • If you ordered before March 19, 2019 from Sahalie.com, please click here for Order Status.

  • If you ordered from Gettington.com, please click here for Order Status.

  • If you have a pending back order from Sahalie.com and would like to check the status, please click here.

  • Up to 60 days from date of receipt
    Original return policy applies. Returned in original condition within 60 days of your receipt, refunds will be made to original form of payment equal to original purchase price (excluding discounts, and shipping and handling charges). Follow instructions on the packing slip.

    61 to 180 days from date of receipt
    Returned in original condition, as instructed on the packing slip. A merchandise credit will be issued.

  • Merchandise credits issued for purchases placed before March 19, 2019 from Sahalie are not valid on Gettington.com. Merchandise credits do not expire. Sahalie merchandise credits can be redeemed at Appleseed's, Blair, and Old Pueblo Traders.

  • Sahalie gift cards cannot be accepted at Gettington.com. Sahalie gift cards never expire and may be redeemed at Appleseed's, Blair, and Old Pueblo Traders.

  • The Sahalie Private Label Credit Card is issued by Comenity Capital Bank and is not accepted as a form of payment on Gettington.com.

  • Sahalie credit card Rewards are not valid at Gettington.com or over the phone with a Gettington agent. Sahalie credit card Rewards earned can be redeemed online at Appleseed's, Blair, and Old Pueblo Traders.

  • California Consumer Privacy Act

  • CCPA gives California Consumers (“Consumers”) more control over how their personal information is being used by providing the following rights:

    • The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, and whether their personal information is being sold or disclosed and to whom;
    • The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained.  If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
    • The Right to Opt-Out: A Consumer can direct, at any time, a business to not sell the Consumer’s personal information to a third party; and,
    • Right to Non-Discrimination for the Exercise of CCPA Granted Privacy Rights: A business must not discriminate against California Consumers that exercise rights granted under the CCPA.
    For more information please visit Gettington’s Privacy Policy at www. Gettington.com
  • You can make a verifiable request to exercise the Right to Know and the Right to Request Deletion, and a request to exercise the Right to Opt-Out via our Website (“Site”) https://www.gettington.com/privacy/management/request/, or by calling us at 1-888-912-0589.

  • To make a verifiable request to exercise the Right to Know, please visit the Site https://www.gettington.com/privacy/management/request/, or by calling 1-888-912-0589. The following steps may apply to you:

    • On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity.  You may request that we provide to you a report containing
      • Specific pieces of information we have collected, disclosed, and sold about you in the past 12 months or
      • The categories of personal information we have collected, disclosed, and sold about you in the past 12 months. 
    • We will confirm receipt of your verifiable request for the Right to Know within 10 days.
  • We will try to respond to your request within 45 days.  The 45-day period will begin on the day we receive your verifiable request.  If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

  • Under the CCPA, we have the right to deny your request if we cannot verify your identity.  Once you submit your verified request, we will match the personal information you may have provided to our internal records.  If you requested that we provide you with specific pieces of information, and we are unable to verify your identity, we will evaluate your request as if you requested disclosure of categories of personal information.  If you requested categories of personal information about you and we are unable to verify your identity, we will direct you to our general Privacy Policy at www. gettington.com.

  • Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers

  • We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide.  Personal Information may also be collected on our behalf by our third parties and service providers.

  • To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.gettington.com/privacy/management/request/, or by calling 1-888-912-0589. The following steps may apply to you:

    • On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity.  We will confirm receipt of your verifiable request for the Right to Know within 10 days. 

    As part of your Right to Request Deletion, you may ask for Gettington to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.

  • We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days.  We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request.  If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

  • We will send you correspondence regarding your request to delete within the timeframe outlined above.  In the correspondence, we will specify the way the personal information was deleted. 

    We will maintain a record of the request of deletion as part of the record retention requirements under the CCPA for at least 24 months. 

    Also, the CCPA provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Gettington may not delete your information even though you requested the personal information be deleted.  Please visit the California Attorney General website for additional information: https://oag.ca.gov/privacy/ccpa
  • Gettington may share the personal information it has collected about you to its service providers.  If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records.  In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion. 

    Please note, even if Service Providers are notified of your request, the CCPA provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.

  • Under the CCPA, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records.  We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale. 

    Further, the CCPA allows for businesses to exercise a number of exceptions to a verifiable request to delete.  If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.

  • This information is protected for regulatory reasons and cannot be deleted.

  • This information is protected for regulatory reason and cannot be deleted.

  • As a California Consumer, the CCPA provides the right, at any time, to direct Gettington not to sell your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Gettington selling your personal information, please click on the “Do Not Sell My Info” link at www. Gettington.com or call us at 1-888-912-0589.

  • We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.

  • If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.