Our website allows you to search by keyword or product family; or, if you know the product code, enter it in the search field. You may also be able to find what you are looking for by starting in the appropriate product category, and narrow your search from there.

In most cases, the product description will include the most popular features of an item, including its dimensions, what is included with the item and more.

Because manufacturers change model numbers frequently even though very little may have changed regarding the product, we do not publish this information. If you need to know the model number of an item before making your purchase, please email us at customerservice@gettington.com and we will review your request within 48 hours.

There are several ways to order, so you can use the method that works best for you. When you find an item you want to order, just click on "Add to Bag" to add an item to your shopping bag for checkout. Or, if you have made a note of the product code, you can click "Order Now" and enter the product information. Follow the prompts at check out to enter any promotion codes, payment information, or choose express shipping.

Unfortunately, we are unable to provide special instructions to a delivery company on your behalf. We recommend that you check with your local office for a particular carrier to determine if special arrangements can be made.

To quickly determine what the expected shipping and handling charges will be for items you’d like to purchase, simply add them to your shopping bag. Next, on the payment options panel on the right side of any page, click the link next to Shipping that says “Select State in Bag”. This will allow you to choose the state your items will be shipping to, which will calculate the expected shipping and handling as well as any applicable sales tax.

Once you have signed in to My Account, click on Order Status. Locate the order you are interested in tracking, and click on the underlined link under the heading.

Shipping & Handling: We typically ship within 1-3 business days of when you place your order. A small percentage of items require additional time to handle and ship as noted in our Shipping & Handling Details chart below.

We ship using major carriers such as FedEx and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.

Standard Shipping: Our shipping method is ground shipping. Generally, you should receive your products within 7-10 business days from the day you order them.

Express Shipping: Express orders are the highest priority orders in our warehouse. Generally, you should receive your Express order within 5 business days for the majority of the 48 contiguous states. Express shipping is not available for items being shipped to a PO Box or an APO/FPO address or destinations outside the 48 contiguous states.

PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.

APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.


Shipping & Handling Details:
The items below will require more time to handle, ship, and deliver.

Shipping Type	Shipping Time
Standard Shipping	Typically shipped within 1-3 business days. However, a small percentage of items require up to 10 business days to ship.
Express Shipping	Highest priority orders in our warehouse. Generally, you should receive your order within 5 business days. Express shipping is not available for items being shipped to a PO Box or an APO/FPO address or destinations outside the 48 contiguous states.
Drop Ship	This may take up to 30 business days to ship as the product is shipped directly from the manufacturer. This is communicated to you prior to completing a purchase.
Backorder	The availability of a product is communicated at the time of your order.
Truck Ship Items/Oversize	These items may take up to 30 days to ship. This is communicated to you prior to completing a purchase.
AK, HI, PR	May take up to 30 days to ship.

Please be sure you are allowing sufficient time for your order to arrive. If it has been more than 10 business days since your order status indicated it was shipped by regular delivery (or 5 business days if you chose express delivery), please email us at customerservice@gettington.com and we will research your order to determine what happened. When contacting us, please be sure to let us know if you still want the item(s) ordered, or if you prefer credit. We may need to send you an affidavit to complete and return to us as part of our investigation.

We are sorry if your order did not arrive in a timely manner. Please email us at customerservice@gettington.com and include details regarding your shipment, and we will review your records. If we find credit for the express charges are in order, please allow up to 2 billing cycles to see the adjustment on your statement. If you check "My Account" on our website, please allow 48 hours to see the appropriate adjustment.

It means that Gettington will try it’s best to get your holiday packages delivered to your doorstep before Christmas Day!

• For even faster delivery when ordering before Dec. 19, noon CT, use Gettington Express Delivery.
• GCD is for internet and phone orders ONLY.
• To have your orders delivered to a PO Box, your order must be received by Dec. 19, noon CT. After Dec. 19, noon CT, customers requesting delivery by Dec. 25, must provide a street address.
• Orders for items identified as truck-shipped or shipped directly from the manufacturer are excluded from GCD. Although we cannot guarantee delivery by Dec. 25, it is recommended that you order these items no later than Dec. 9 if you want delivery by Christmas.
• Sorry no GCD for APO/FPO or for orders shipped to AK, HI, PR, GU, VI, AS, FM, MP, PW or MH.
• GCD is not available for e-check payments.

Customers who follow these guidelines will receive delivery of in-stock merchandise by Dec. 25 or will be notified by Dec. 22 by phone or e-mail if for any reason delivery before Christmas is not possible.

Unfortunately, we cannot make changes to an order once it has been submitted. The order would need to be cancelled and replaced with the correct information. If you wish to cancel your order and it has not yet shipped, please email us at customerservice@gettington.com and we will review your request within 48 hours.

Unfortunately, once your order has been placed we are unable to change the address it is shipped to. The order would need to be cancelled and replaced with the new shipping address. If you would like to request the order to be cancelled, please email us at customerservice@gettington.com and we will review your request within 48 hours.

Because orders begin processing immediately after they are submitted, we are not always able to stop an order before it ships.

Promotion codes are entered at time of check out, in a promotion code field. This is only for offers that include a promotion code. Only one promotion code may be used at a time.

What if I forget to provide my discount or promotion code?
We can take care of that for you. Please email us at customerservice@gettington.com and we will have the discount applied to your account. Please allow up to 2 billing cycles to see the adjustment on your statement, or 48 hours to view the transaction under "My Account" on our website.

I didn’t receive a promotion code. Can you give me a discount on my order?
Unfortunately, we can’t. However, we are continually offering new promotions and special offers. Please be sure you have chosen the option to receive email offers and promotions so you can receive discounts you may be interested in. To do this, log in to "My Account" and edit your preferences to indicate you want to receive future email offers from us.

What do I do if my promotion code is expired?
Unfortunately, once a promotion code has expired, it can no longer be used. Most of our promotions and special offers are available for a limited time only, so please watch these dates closely.

How do I remove my name from a mailing list?
We are sorry if we have done something to prompt your wish to be removed from our promotional offers. Please allow us the opportunity to resolve any concerns you may have. Please email us at customerservice@gettington.com and we will review your request within 48 hours. Click here to view our Privacy Policy.

We will issue an exchange or refund for most items returned in new condition within 30 days of receipt.

No returns will be accepted after the 30 day period without prior return authorization from Gettington.  Returns accepted after the 30 day period may result in prorated cash or credit adjustments based on the age and conditions of the product.  Returns will not be accepted for credit after 180 days.  Other product concerns must be handled under the manufacturer’s warranty.

Shipping and handling charges are non-refundable.  Return postage is the responsibility of the customer.

Also, please note: Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game systems, air conditioners, heaters and generators must be returned within the 30 day period.

Products sold in sets must be returned as sets; partial returns will not be accepted. Personalized/customized products (including Made-To-Measure Window Treatments) may be returned for credit only if they are damaged or defective.  Exchanges are permitted for identical product only.

Other restrictions may apply.

We allow 2 billing cycles for credit and up to three weeks to receive and process your return. If you returned your merchandise less than three weeks ago, please be sure to allow us enough time to process it and either credit your account or send a replacement item, whichever you indicated on your return paperwork.

We are sorry if your return was not handled as expected. If you received credit for an item you wanted replaced, simply replace your order. If this is not possible or you received merchandise after requesting credit for the return, please email us at customerservice@gettington.com and we will review your request within 48 hours.

We strive to ensure our customers are completely satisfied with their purchase. However, we understand sometimes that does not happen. If you received a product from us that you are not completely satisfied with, be sure to contact us within 30 days of the purchase and we will be happy to review the situation. Please email us at customerservice@gettington.com and we will review your request within 48 hours. So we can better assist you, please include your order number and product code information.

A pre-approved offer of credit is based on information in your credit report indicating that you meet certain criteria. Credit may not be extended if, after you respond, it is determined that you do not meet the criteria used for screening or any other applicable criteria bearing on creditworthiness.

A pre-approved offer indicates "up to" a specified amount. If, at the time of your application, it is determined that criteria have changed in your credit profile, you may be granted a lower credit line than the maximum offered.

A pre-approved offer of credit is based on information in your credit report indicating that you meet certain criteria. Credit may not be extended if, after you respond, it is determined that you do not meet the criteria used for screening or any other applicable criteria bearing on creditworthiness.

On our homepage, click the "Apply Now" link and complete your information. In most cases, you will receive a response immediately. In the event we need more information from you, we will let you know. If you are having difficulty completing your application, please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time.

These may include finance charges, late fees, returned check fees, or SafeLine Account Protection fees. As stated in the Terms and Conditions of your account, your account will be assessed a finance charge based on the Annual Percentage Rate (APR) associated with your payment plan. This is billed each month there is a balance on your account and will appear on your statement. Late fees are assessed when your payment is not received by the due date shown on your statement.

SafeLine Account Protection is an optional benefit available to Gettington Credit Account holders through WebBank. This program provides worry-free protection in the case of involuntary job loss, disability, or even death. SafeLine freezes your account for up to six months in the case of job loss or disability, meaning that no monthly payments will be due or late fees assessed on your account. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time.

You can choose to receive online statements only by accessing My Account and selecting the "e-Statement enrollment" option.

If you are unable to meet the payment terms of your current payment plan, please email us at customerservice@gettington.com and we will review your request within 48 hours.

Yes! You can always pay your balance in full at any time. Go to "My Account" and select "Make A Payment" to enter your information to pay your balance.

Gettington offers you three ways to pay for your purchases, giving you more control and better options to help you budget:

PAY Now: Use your own major credit or debit card to complete your purchase. You’ll still get the same great brands and deals! Gettington accepts MasterCard, Visa, American Express and Discover.

FAST Option: Our FAST Option gives you lower payments with a quicker payback. In just four payments, your purchase will be paid in full. Our low non-variable APR of 14.90% means you’ll pay less in finance charges, too!

EASY Option: Choose our EASY Option when you need more flexibility. It spreads out the cost of your purchase over 24 months or less—much faster than a typical credit card payback! With a non-variable APR of 19.90% and payments of 5.5% of the Easy Option balance, or $20.00 (whichever is greater), you’ll easily be able to budget your purchases.

The FAST Option and EASY Option are offered through the Gettington Credit Account (issued by WebBank) . Credit approval required.

The Gettington Payment Calculator is a great way to see exactly how much you’ll pay for your selections, including all applicable finance charges. It shows you a monthly amount for each payment option and you can always click on "Show Total Cost" to find out what the full amount paid—including finance charges—will be. View complete Terms & Conditions of the Gettington Credit Account (issued by WebBank).

Account information can be found by accessing "My Account". Here you will find the same information as what is printed on your statement. This includes when your payment is due, the minimum amount due, recent transactions and overall balance information.

Because your Gettington Credit Account (issued by WebBank) is revolving credit, your minimum amount due may change from month to month due to changes in your balance resulting from new purchases or payments.

Your payment may have been reversed or declined due to a typographical error or incorrect digits in your banking information, or due to insufficient funds in your bank account. The authorization may hold at your bank for a number of days determined by your bank. Please contact your banking institution for more information, or to request that this auth hold be removed.

Please review your billing statement to determine if there may be charges from one of our Partner companies you may have forgotten about. If this is not the case, there may have been a finance charge or late fee assessed to your account, resulting in your current balance.

To locate recent activity on your account, log into My Account and click on the Recent Activity tab. This will provide you with the most up to date information regarding charges and credits to your account that have not yet printed on a statement. If a statement was recently generated, you can view the last four statements by clicking the Statements tab.

Current balance information can be viewed by logging in to My Account. The Summary page will provide you with the most up-to-date information available.

We are sorry if we have done something to prompt your wish to close your account. Please allow us the opportunity to resolve any concerns you may have. Please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time for assistance.

We review accounts several times a year, and as long as your credit profile is in good standing, an increase may be granted as part of that review process.

We are sorry if we have done something to prompt your wish to reduce your credit limit. Please email us at customerservice@gettington.com and we will review your request within 48 hours.

We review accounts several times a year, and if something has changed in your credit profile recently, we may have reduced your credit limit. As you continue to make your payments on time, your account will continue to be reviewed in the future and may be eligible for an increase. We may also reduce your Credit Line if your account becomes delinquent.

Please refer to the Terms and Conditions you received when you opened your account. This information explains late fees and how they are assessed to your account in detail.

Unfortunately, as stated in the Terms and Conditions of your account, we must receive the full minimum amount due no later than the due date, or your account may be assessed a late fee. If you are unable to pay the amount due, please email us at customerservice@gettington.com and we will review your request within 48 hours.

We can make an exception and remove a late fee from your account once in a 12 month period. If you haven't had any fees removed in that time, please email us at customerservice@gettington.com and we will review your account. If an adjustment can be made, we will take care of it, and you should see the correction on your statement within 2 billing cycles. If you check "My Account" on our website, please allow up to 48 hours for the adjustment to be reflected.

SafeLine Account Protection is an optional benefit available to Gettington Credit Account holders through WebBank. This program provides worry-free protection in the case of involuntary job loss, disability, or even death. SafeLine freezes your account for up to six months in the case of job loss or disability, meaning that no monthly payments will be due or late fees assessed on your account. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time.

Safeline® protection is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways: first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month’s SafeLine fees. Please allow up to two billing cycles from the date of contact for the credit to appear on your statement. 

You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $0.94 per month for every $100 of outstanding balance. If you do not have a balance, your SafeLine coverage remains active and you pay nothing.

It’s easy. You can simply click on the “Yes, I want to enroll” option when you apply for a Gettington Credit Account (issued by WebBank), when you review your Account Information on the My Account page (click on the SafeLine link), or calling Gettington Customer Service at 1-866-688-1091.

You may enroll in this coverage at any time when you are a Gettington Credit Account (issued by WebBank) customer in good standing. However, SafeLine is not currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW or VI.

When you enroll, you will receive a Personal Plan Summary with all the Terms and Conditions via e-mail within 48 business hours or mail within 10 business days. You must be enrolled in SafeLine Account Protection for one month prior to requesting the benefit activation due to disability and three months prior to requesting the benefit activation due to unemployment or death.

The best place to review this information is in the Plan Summary which was sent to you via e-mail or mail when you enrolled in the program or by calling a Customer Service Representative at 1-866-688-1091. You can initiate a disability or unemployment claim by printing out a SafeLine claim form and returning it to us at: Customer Service, SafeLine Account Protection Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.

The term "freeze" applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. “Freeze” means that WebBank will not require a minimum payment to be due on your Gettington Credit Account, nor will any late, overlimit, or SafeLine Account Protection fees be assessed during a billing period in which benefits are active. WebBank will also not report any negative activity to credit reporting agencies during your benefits activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your Gettington Credit Account.

At any point where you are asked to enter a password to login, click the link "I forgot my password". This will take you through a process to authenticate your information, and an email will be sent to you containing a link. Follow this link and answer the questions correctly, and you will then be asked to choose a new password. NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process will be slightly shorter, and you will be given the opportunity to choose a new password. If you find you are unable to update your password through this process, please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time for assistance.

You will have 5 attempts to answer the security question correctly. If you are still unable to answer, your account will be locked, and you will need to click the "Forgot Questions and Answers" link. This will take you through a process to authenticate your information, and an email will be sent to you containing a link. Follow this link and answer the questions correctly, and you will then be asked to choose a new password. NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process will be slightly shorter, and you will be given the opportunity to choose a new question. If you find you are unable to update your security question through this process, please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time for assistance.

If you have received your order and checked any parts lists and removed everything from the packaging, and you have confirmed what parts are missing, please email us at customerservice@gettington.com with a complete explanation of what is missing or damaged. We will review your order and request replacement parts to be sent to you. Because these parts are sometimes sent directly from the manufacturer, please allow up to 3 weeks to receive the replacements.

Because replacement parts are sometimes sent directly from the manufacturer or we may not immediately have them available to send to you, please allow up to 3 weeks to receive them.

If you have determined that an item purchased from us is damaged and unusable making a full replacement necessary, please email us at customerservice@gettington.com and we will review your request within 48 hours.

If you are unable to locate the Instruction Manual that was included with your product, and information is not available on the manufacturer's website, send us an email at customerservice@gettington.com, and we will do our best to locate the information for you.

Please contact NEW (National Electronics Warranty) at 1-866-813-2931 24 hours a day, 7 days a week. An agent will handle your request.

What is Gettington VIP (very important perspective) and how do I get involved?