Can I provide special delivery instructions?
Unfortunately, we are unable to provide special instructions to a delivery company on your behalf. We recommend that you check with your local office for a particular carrier to determine if special arrangements can be made.
How can I determine what my shipping and handling charges will be?
To quickly determine what the expected shipping and handling charges will be for items you’d like to purchase, simply add them to your shopping bag. Next, on the payment options panel on the right side of any page, click the link next to Shipping that says “Select State in Bag”. This will allow you to choose the state your items will be shipping to, which will calculate the expected shipping and handling as well as any applicable sales tax.
Shipping & Handling: We typically ship within 1-3 business days of when you place your order. A small percentage of items require additional time to handle and ship as noted in our Shipping & Handling Details chart below.
We ship using major carriers such as FedEx and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.
Standard Shipping: Our shipping method is ground shipping. Generally, you should receive your products within 7-10 business days from the day you order them.
Express Shipping: Express orders are the highest priority orders in our warehouse. Generally, you should receive your Express order within 5 business days for the majority of the 48 contiguous states. Express shipping is not available for items being shipped to a PO Box or an APO/FPO address or destinations outside the 48 contiguous states.
PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.
APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.
Shipping & Handling Details:
The items below will require more time to handle, ship, and deliver.
What is your return policy?
We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. For most of these items, Gettington.com provides a convenient prepaid return label service. You can visit the Returns Center in the My Account area of Gettington.com to print a new return label. Note: Pre-paid return labels are not available for oversized items.
No returns will be accepted after the 30 day period without prior return authorization from Gettington. Returns accepted after the 30 day period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer’s warranty.
Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer unless otherwise noted in special offers or in some cases of damaged, defective or incorrect items.
Also, please note: Music, movies, and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game systems, air conditioners, heaters and generators must be returned within the 30 day period.
Products sold in sets must be returned as sets; partial returns will not be accepted. Personalized/customized products (including Made-To-Measure Window Treatments) may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only.
Other restrictions may apply.
Returns should be sent to:
Gettington Returns Department
6250 Ridgewood Road
St. Cloud, MN 56395
Have you received my return?
We allow 2 billing cycles for credit and up to three weeks to receive and process your return. If you returned your merchandise less than three weeks ago, please be sure to allow us enough time to process it and either credit your account or send a replacement item, whichever you indicated on your return paperwork. If you used our convenient prepaid label to ship your return, you can visit the Returns Center in the My Account area of Gettington.com. Once your return has been processed, we will list the credit amount and date.
How come I received an exchange when I wanted credit (or wanted an exchange and received credit)?
We are sorry if your return was not handled as expected. If you received credit for an item you wanted replaced, simply replace your order. If this is not possible or you received merchandise after requesting credit for the return, please email us at firstname.lastname@example.org and we will review your request within 48 hours.