If I place a new order with a different payment option, will my monthly payment change?
Every time you make an additional purchase, you can choose either our FAST or EASY payment options, regardless of what your
existing balance is. Here's how it works.
If you have an existing EASY Option Balance...
...And you choose EASY Option for your new purchase:
Your existing balance and new purchase will be combined and your payment amount and duration will be recalculated at either $20/month or 5.5% of the balance (whichever is
greater).
...And you choose FAST Option for your new purchase:
Payments are additive. Your existing EASY payment plan will not change and your new FAST Option payment will be added to your existing EASY Option payment to create your new
payment amount.
If you have an existing FAST Option Balance...
...And you choose the EASY Option for your new purchase:
Payments are additive. Your existing FAST payment plan will not change and your new EASY Option payment will be added to your existing FAST Option payment to create your new
payment amount.
..And you choose another FAST Option for your new purchase:
Your payments are additive. Your existing FAST payment plan will not change and your new FAST Option payment will be added to your existing FAST Option payment to create your
new payment amount.
Example: 1st purchase payment amount is $50.00 and 2nd purchase payment amount is $35.00. This means the new monthly statement payment will be $85.00 (through
the remaining months stated on your first payment).
In all instances, you will make one payment a month.
There is a SafeLine Account Protection Charge on my account, what is this?
Gettington Credit Account holders are able to take advantage of this optional SafeLine© Account Protection Plus Plan from WebBank. This program
provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll
in this program when you applied for your Gettington Credit Account issued by WebBank or through communications via the My Account page or your statements.
What is my minimum due/due date/balance?
Account information can be found by accessing
My Account. Here you will find the same information
as what is printed on your statement. This includes when your payment is due, the minimum amount due, recent transactions and overall balance information.
There is a SafeLine Account Protection Charge on my account, what is this?
Gettington Credit Account holders are able to take advantage of this optional SafeLine© Account Protection Plus Plan from WebBank. This program
provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll
in this program when you applied for your Gettington Credit Account issued by WebBank or through communications via the My Account page or your statements.
Why did my minimum amount due change?
Because your Gettington Credit Account (issued by WebBank) is revolving credit, your minimum amount due may change from month to month due to changes
in your balance resulting from new purchases or payments.
How do I cancel an order?
Unfortunately, we cannot make changes to an order once it has been submitted. The order would need to be cancelled and replaced with the correct
information. If you wish to cancel your order and it has not yet shipped, please use our convenient email form to contact us at anytime:
Contact Customer Service and we will respond to your email with 1-2 business days.
How do I track my order from Gettington?
Once you have signed in to
My Account, click on Order Status. Locate the order you are
interested in tracking, and click on the underlined link under the heading.
How do I apply my promotion code to my order?
Promotion codes are entered at time of check out, in a promotion code field. Once you enter the promotion code just click "Apply Promotional
Code". This is only for offers that include a promotion code. Only one promotion code can be used per order.
What is the difference between Standard and Express shipping?
Shipping & Handling: We typically
ship within 1-3 business days of when you place your order. A small percentage of
items require additional time to handle and ship as noted in our
Shipping & Handling Details chart below.
We ship using major carriers such as FedEx and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.
Standard Shipping: Our shipping method is ground shipping. Generally, you should receive your products within 7-10 business days from the day you order
them.
Express Shipping: The product and shipping address must be eligible for Express delivery. In some instances we can’t express ship, including back
orders, items that are too heavy or too big, as well as items shipped directly from the manufacturer. Express shipping is allowed within the 48 contiguous states, excluding
APO and FPO. If you’re trying to express ship a product with a restriction, you’ll be notified during checkout. You’ll be prompted to change your shipping
choice to complete your order.
PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical
shipping address.
APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility
within 10 business days from the date of your order.
Shipping & Handling Details:
The items below will require more time to handle, ship, and deliver.
| Shipping Type |
Shipping Time |
| Standard Shipping |
Typically shipped within 1-3 business days. However, a small percentage of items require up to 10 business days to ship. |
| Express Shipping |
Highest priority orders in our warehouse. Generally, you should receive your order within 5 business days. Express shipping is not
available for items being shipped to a PO Box or an APO/FPO address or destinations outside the 48 contiguous states. |
| Vendor Shipped |
This may take up to 30 business days to ship as the product is shipped directly from the manufacturer. This is communicated to you prior
to completing a purchase. |
| Backorder |
The availability of a product is communicated at the time of your order. |
Truck Ship
Items/Oversize |
These items may take up to 30 days to ship. This is communicated to you prior to completing a purchase. |
AK, AS, FM, GU, HI,
MH, MP, PR, PW, VI |
May take up to 30 days to ship. Orders being sent outside of the 48 contiguous states will be charged an additional $12.99 to cover
increased shipping and handling costs. |
Please be sure you are allowing sufficient time for your order to arrive. If it has been more than 10 business days since your order status indicated it was shipped by regular
delivery (or 5 business days if you chose express delivery), please use our convenient email form to contact us at anytime: Contact Customer Service and we will research your order to determine what happened. When contacting us, please be sure to let
us know if you still want the item(s) ordered, or if you prefer credit. We may need to send you an affidavit to complete and return to us as part of our investigation.
What do I do if I forgot to use my promotion code on my order?
We can take of that for you. please use our convenient email form to contact us at anytime:
Contact Customer Service and we will have the discount applied to your account. Please allow up to 2 billing cycles to see the
adjustment on your statement.
What options do I have to place an order?
There are several ways to order, you can use the method that works best for you. When you find an item you want to order, just click on "Add to
Shopping Bag" to add an item to your shopping bag for checkout. Or, if you have made a note of the item number, you can enter it in the "Keyword or Item #"
search field and add the item to your shopping bag.
Can I pay with more than one form of Payment?
During checkout, you can divide your payment between two forms of payment. Choose from Gettington Fast or Easy Pay Credit Option, Visa®,
MasterCard®, Discover/NOVUS®, American Express®, or Check or Money Order.
What is Curbside delivery?
The shipping and handling charge you pay covers curbside delivery only. If you want the item moved into your house, you'll need to arrange it with the
company delivering the item. Generally, delivery companies charge for the service.
What is your Extended Home Trial Period for the holidays?
The Extended Home Trial Period for the holidays applies to orders placed between October 1 and December 24th each year. This Extended Home Trial Period
allows an exchange or refund of your purchase until the following January 31st. All returns and exchanges must be in like new condition, contain all original packaging and
accessories, and be returned using the label from the packing slip. Computers, camcorders and video game systems must be returned within the Home Trial P:eriod. Some items
cannot be returned for credit if opened, including music, movies, video games and software.
After the Extended Home Trial Period, product concerns must be handled under the manufacturer’s warranty. If no warranty exists, please contact Customer Service to
discuss whether a return is possible. Any returns accepted after the Home Trial Period may be prorated.
Shipping and handling charges are nonrefundable. For orders placed outside of October 1 and December 24th each year, our usual 30-Day Home Trial Period will apply.
What is the Gettington APO and FPO policy?
We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days
from the date of your order.
Does Gettington provide any installation services?
Gettington does not offer on-site or telephone installation services. For installation, please call a local service or contact the manufacturer.
What does Guaranteed Christmas Delivery or GCD mean?
It means that Gettington will try it’s best to get your holiday packages delivered to your doorstep before Christmas Day!
- For even faster delivery when ordering before Dec. 19, noon CT, use Gettington Express Delivery.
- GCD is for internet and phone orders ONLY.
- To have your orders delivered to a PO Box, your order must be received by Dec. 19, noon CT. After Dec. 19, noon CT,
customers requesting delivery by Dec. 25, must provide a street address.
- Orders for items identified as truck-shipped or shipped directly from the manufacturer are excluded from GCD. Although we
cannot guarantee delivery by Dec. 25, it is recommended that you order these items no later than Dec. 9 if you want delivery by Christmas.
- Sorry no GCD for APO/FPO or for orders shipped to AK, HI, PR, GU, VI, AS, FM, MP, PW or MH.
- GCD is not available for e-check payments.
Customers who follow these guidelines will receive delivery of in-stock merchandise by Dec. 25 or will be notified
How can I determine my shipping and handling charges?
To quickly determine what the expected shipping and handling charges will be for items you’d like to purchase, simply add them to your shopping
bag. The shipping and handling charges will appear in your shopping bag.
How do I return or exchange an item?
We strive to ensure our customers are completely satisfied with their purchase. However, we understand sometimes that does not happen. If you received a
product from us that you are not completely satisfied with, be sure to contact us within 30 days of the purchase and we will be happy to review the situation. please use our
convenient email form to contact us at anytime:
Contact Customer Service and we will respond to your request
within 1-2 business days. So we can better assist you, please include your order number and product code information.
What is your Return Policy?
What is your Return Policy? We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns after the 30
day period require prior return authorization from Gettington. Please call us at 1-866-688-1091, Monday-Friday, 8 a.m. – 8 p.m. CT or use our convenient email form to
contact us at anytime:
Contact Customer Service and we will respond to your email within 1-2 business days.
Returns will not be accepted for credit after 180 days. Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer unless otherwise
noted in special offers or in some cases of damaged, defective or incorrect items. Other product concerns must be handled under the manufacturer’s warranty.
Returns accepted after the 30 day period may result in prorated cash or credit adjustments based on the age and conditions of the product. Music, movies, holiday decorations,
and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game
systems, air conditioners, heaters and generators must be returned within the 30 day period. Products sold in sets must be returned as sets; partial returns will not be
accepted. Personalized/customized products (including Made-To-Measure Window Treatments) may be returned for credit only if they are damaged or defective. Exchanges are
permitted for identical product only. Other restrictions may apply.
What is a Manufacturers Warranty?
Many Gettington products are covered by the manufacturer against defect and malfunction for different periods of time. If your purchase is covered by
a warranty, the information will arrive with your product along with manufacturer contact information.
You may obtain the complete manufacturer's warranty for warranted products, free of charge, prior to purchase. To request this information, specify product name and product
code and write to:
Gettington
6250 Ridgewood Road
St. Cloud, MN 56303
Is original shipping and handling refundable?
Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer unless otherwise noted in special offers or in some
cases of damaged, defective or incorrect items.
I purchased an extended warranty. How do I file a claim?
Please contact NEW (National Extended Warranty) at 1-866-856-0931 24 hours a day, 7 days a week. An agent will handle your request.
What do I do if my order is missing parts, hardware or instructions?
If you have received your order and checked any parts lists and removed everything from the packaging, and you have confirmed what parts are missing,
please use our convenient email form to contact us at anytime:
Contact Customer Service with a complete
explanation of what is missing or damaged. We will review your order and request replacement parts to be sent to you. Because these parts are sometimes sent directly from the
manufacturer, please allow up to 3 weeks to receive the replacements.
Have you received my return?
We allow 2 billing cycles for credit and up to three weeks to receive and process your return. If you returned your merchandise less than three weeks
ago, please be sure to allow us enough time to process it and either credit your account or send a replacement item, whichever you indicated on your return paperwork.
Why did I receive an exchange when I wanted credit or received credit when I wanted an exchange?
We are sorry if your return was not handled as expected. If you received credit for an item you wanted replaced, simply replace your order. If this is
not possible or you received merchandise after requesting credit for the return, please use our convenient email form to contact us at anytime:
Contact Customer Service and we will respond to your request within 1-2 business days.
I want to cancel this. How do I get the charges removed?
Safeline® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways:
first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN
56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month’s
SafeLine fees.
What is SafeLine Account Protection Plus?
SafeLine Account Protection Plus is an optional benefit available to Gettington Credit Account holders through WebBank. This program provides worry-free
protection in the case of major life events, leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to
twelve months in the case of job loss or disability, meaning that no monthly payments will be due or late fees assessed on your account. You may even be eligible to have your
balance waived for extended disability, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be
waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the
SafeLine Account Protection Plus Plan Summary you’ll receive for full details.
Am I eligible if I am retired or self-employed?
SafeLine Account Protection Plus has benefits available for our non-working or self-employed customers. For example, if you are not working or are
self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to
mention, several other benefits are available to customers regardless of their employment status such as: hospitalization, life event, moving and death coverage. The involuntary
unemployment benefit however is not an available benefit if you are self-employed, retired, or working less than 30 hours a week. Refer to the
SafeLine Account Protection Plus Plan Summary for complete details.
How does SafeLine Account Protection "freeze" my account?
The term "freeze" applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. "Freeze" means that WebBank will not require a minimum payment to be due on your WebBank/Gettington Credit Account, nor will any late, over limit, or SafeLine Account Protection Plus fees be assessed during a billing period in which benefits are active. WebBank/Gettington will also not report any new activity to credit reporting agencies during your benefits activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your WebBank/Gettington Credit Account.
When or how do I activate my SafeLine benefits?
The best place to review this information is in the Account Protection Plus Plan Summary which was mailed or emailed to you when you enrolled in the
program or by calling a Customer Service Representative at 1-866-688-1091. You can initiate a benefit claim by printing out a
Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection
Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.
What is the cost of having SafeLine Account Protection Plus?
You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for
every $100 of outstanding balance. If you do not have a balance, your SafeLine Plus coverage remains active and you pay nothing.
How do I initiate a SafeLine claim?
You can call 1-866-688-1091, and a Customer Service Representative can discuss your current situation with you and mail out the necessary documents. You
can also initiate a disability or unemployment claim by printing out a
Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection
Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon a receipt a Customer Service representative will review the claim and follow up with you regarding your benefit
status.
Who can enroll in SafeLine Account Protection Plus?
You may enroll in this coverage at any time when you are a WebBank/Gettingtom Credit Account customer in good standing. However, SafeLine Plus is not
currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW, or VI.
How do I access my credit account?
Your credit account information can be viewed and managed by logging in to
My
Account. By clicking on the "Account Activity" link the Account Summary page will provide you with the most up-to-date information available.
When do I get a credit line increase
We review accounts several times a year, and as long as your credit profile is in good standing, an increase may be granted as part of the review
process.
What's the difference between the EASY and FAST payment options?
Gettington offers you three ways to pay for your purchases, giving you more control and better options to help you budget:
EASY Option: Select the EASY Option when you want to pay over time. This choice spreads out the cost of your
purchase over 24 months or less.
FAST Option: Select the FAST Option when you want to pay off quickly in four payments. A faster payback means
you pay less in finance charges.
PAY Now: Select Pay Now option to use your own major credit or debit card to complete your purchase. This is
a good choice if you pay off your balances monthly.
If you have an existing balance on your Gettington Account, and you choose FAST option for one or more of your purchases, your minimum payments due will be additive. This
is to ensure you pay off each purchase in four months. This may mean higher monthly minimum payment due.
How can I check my balance or available credit?
Current balance information can be viewed by logging in to
My Account. By
clicking on the "Account Activity" link the Account Summary page will provide you with the most up-to-date information available.
How do I update my credit account information?
To update your account information, sign in to the site using your current email address and password. Click on the My Account link in the top navigation
and then click on the Update Billing Address link on the My Account page where you will be able to update your Gettington account information.
What happens is I pay my bill late? Are there late charges?
Unfortunately, as stated in the Terms and Conditions of your account, we must receive the full minimum amount due no later than the due date, or your
account may be assessed a late fee. If you are unable to pay the amount due, please use our convenient email form to contact us at anytime:
Contact Customer Service and we will respond to your request within 1-2 business days.
Why did I get a credit line decrease?
We review accounts several times a year, and if something has changed in your credit profile recently, we may have reduced your credit limit. As you
continue to make your payments on time, your account will continue to be reviewed in the future and may be eligible for an increase. We may also reduce your Credit Line if
your account becomes delinquent.
What if I forgot my password or security questions?
You will have 5 attempts to answer the security question correctly. If you are still unable to answer, your account will be locked, and you will need to
click the "Forgot Questions and Answers" link. This will take you through a process to authenticate your information, and an email will be sent to you containing a
link. Follow this link and answer the questions correctly, and you will then be asked to update your security questions. If you find you are unable to update your security
question through this process, please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time for assistance.
NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process does not apply to your account.
How do I sign in to my online account?
Just click on "Sign In" at the top of any page on Gettington.com
How do I sign up for online statements?
You can choose to receive online statements only by accessing My Account and selecting the "View My eStatement" option. Select Statements on the
next page and change the "Current Statement Delivery Options" to Electronic.
How do I update my Gettington.com account?
To update your email address or password, sign in to the site using your current Gettington.com email and password. Click on the My Account link in the top
navigation and then click on the Change My Email Address & Password link.
Can I see my statement online?
You can simply sign-in with your email address and password and navigate to the
My
Account. page to access your statement.
Can I use my media code and customer authorization number to sign in to Gettington.com?
Yes! use the Gettington customer authorization number from the back of the catalog to sign in. Just click on the SIGN IN link at the top of any screen.
For help, please call our Customer Service Department at 1-866-688-1091, Monday through Friday, 8am to 8pm Central Time.
How do I log off Gettington.com?
Just click Sign Out at the top of any page on Gettington.com.
How do I make a payment on my WebBank/Gettington Credit Account?
You can make your payment online. Click on the Make a Payment link within My Account. You will be able to complete your online payment using your
checking or savings account. You can pay your bill in person with any Check Free Pay agent. Click here for over 20,000 available locations! To mail a check or money order,
send to: Gettington, PO Box 166 Newark, NJ 07101-0166. Use your Bank’s bill pay/Home Banking service. When you use your Bank's bill pay service, you must enter either your
full 16 digit Account Number in the space where they ask for your Account Number. Your Bank's bill pay service may note that this Account Number can be found on your statement,
however for privacy purposes we do not include your full 16 digit Account Number on your statement - do not use the Account Number listed on your statement with Xs and the last
four digits, we need all 16 digits to process your payment in a timely manner. You may contact our Customer Service Department at 1-866-688-1091, Monday-Friday, 8am-8pm CST for
further assistance. You can make your payment by phone by calling 1-866-688-1091 and make a payment with a live representative. A fee of up to 5.00 may be applied to electronic
payments.
How do I know a payment was received by Gettington?
You can simply sign-in with your email and password and navigate to the My Account page. On this page there are links to your Credit Account that will
allow you to see if your payment was received, your current balance, your available credit and more.
Can I set up automated payments to be taken out of my bank account?
You can simply sign-in with your email and password and navigate to the My Account page. On this page there are links to your Credit Account that will
allow you to see if your payment was received, your current balance, your available credit and more.
What is your Extended Home Trial Period for the holidays?
The Extended Home Trial Period for the holidays applies to orders placed between October 1 and December 24. This Extended Home Trial Period allows an
exchange or refund of your purchase until January 31. All returns and exchanges must be in like-new condition, contain all original packaging and accessories, and be returned
using the label from the packing slip. Opened music, movie, video games and software can be exchanged for the identical item, but cannot be returned for credit or refund. After
the Extended Home Trial Period, product concerns must be handled under the manufacturer’s warranty. If no warranty exists, please contact Customer Service to discuss
whether a return is possible. Any returns accepted after the Home Trial Period may be prorated. Shipping and handling charges are non-refundable.
See our complete Return Policy below for full details.
Can I see my statement online?
You can simply sign-in with your email address and password and navigate to the My Account page access your statement.
Can I get an Extended Warranty for my product?
You can protect your purchase and add to your peace of mind with a Gettington Extended Warranty. After the manufacturer’s warranty expires, if your
product fails for any covered reason you will receive parts and labor coverage or product replacements at no extra cost. Our extended Warranty includes:
Full Gettington Coverage for Parts and Labor.
Extends any Manufacturer's Warranty.
No deductibles. No hidden charges.
To purchase an Extended Warranty, simply add the Extended Warranty to your Shopping Bag at the time of order or call Customer Service Monday through Friday, 8am to 8pm Central
Time. Extended warranties are not available in Puerto Rico, Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands or
Palau.
What is SafeLine®?
SafeLine Account Protection Plus is an optional benefit available to WebBank/Gettington Credit Accout. This program provides worry-free protection in the case of major life events, unpaid leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to twelve months if you're laid off or disabled, and up to three months if you are hospitalized, take an unpaid leave of absence from work or experience a major life event. You may even be eligible to have your balance canceled for extended disability, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the
SafeLine Account Protection Plus Plan Contract you'll receive for full details.
Am I eligible if I am retired or self-employed?
If you are unemployed or self-employed, you will not be eligible for the Unemployment Benefits. But SafeLine® Account Protection Plus has several other benefits that our non-working or self-employed customers are eligible for. If you are retired or self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to mention, many of our benefits are available to customers regardless of their employment status such as: hospitalization, major life events, moving and death coverage. Refer to the
SafeLine Account Protection Plus Plan Contract for complete details.
What is this charge I don't remember authorizing?
Gettington Credit Account holders are able to take advantage of this optional SafeLine® Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering or through communications via the My Account page or your statements.
I want to cancel this.
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways:
first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN
56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees.
How do I get the charges removed?
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways:
first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN
56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month's SafeLine fees.
If you have contacted Gettington customer service and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email at
customerservice@gettington.com or call us at 1-866-688-1091 for further assistance.
What is the cost of having SafeLine® Account Protection Plus?
You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for every hundred dollars ($100) of your Gettington statement balance. If you do not have a balance on your statement, your SafeLine Plus coverage remains active and you pay
nothing.
How can I enroll in SafeLine® Account Protection Plus?
It's easy. You can simply click on the "Yes, I want to enroll" option when reviewing your account information on the My Account page (click on the SafeLine
link), when placing an order online - the SafeLine offer will be available during checkout, or when calling Gettington's order line at 1-866-688-1091 from 8:00am to 8:00pm Monday through Friday, Central Time. You may enroll in this coverage at any time when you are a WebBank/Gettington Credit Account customer in good standing. However, SafeLine is not currently available to customers in: AK, AS, FM, GU, MH, MP, PW or VI. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a claim is paid. Please refer to the
SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and exclusions.
What does Vendor Shipped mean?
Vendor Shipped means that the product is shipped directly from the manufacturer. These items may take up to 30 business days to ship. An expected ship
date is communicated to you during the process of placing your order.
What if I live outside of the 48 states?
Orders being shipped to these U.S. States or Territories: AK, AS, FM, GU, HI, MH, MP, PR, PW, or VI may take up to 30 days to ship. Orders being sent
outside of the 48 contiguous states will be charged an additional $12.99 to cover increased shipping and handling costs. At this time, we do not offer International
shipments.
Can I express ship all Gettington products?
The product and shipping address must be eligible for Express delivery. In some instances we can’t express ship, including back orders, items that
are too heavy or too big, as well as items shipped directly from the vendor. Express shipping is only allowed within the 48 contiguous states, excluding APO and FPO. If
you’re trying to express ship a product with a restriction, you’ll be notified during checkout. You’ll be prompted to change your shipping choice to complete
your order.
How do I get Free Returns on My Shoe Purchase?
If you are not 100% satisfied with your shoe purchase, we will email you a pre-paid return label to return. Please use our Contact Customer Service Form to request a prepaid shipping label. Be sure to select "Returns" and "Shoe
Returns" as your topics for speedier processing.
- You will receive an email with a label to print out and attach to your box.
- Note: You’ll need to be able to print the label. If you don’t have printing capabilities, let us know and we will mail you a label. You
will receive the label, along with returns instructions, within 10 business days.
- This label will be good for your shoe purchase only. Any unapproved items returned using the label may result in a delay of handling your return.
- Once your return is received and processed, a credit will be issued to your account. Please allow up to 2 billing cycles for the credit to appear on your
account. Note: If you used a form of payment other than Gettington credit, please follow your banking institution timeline for receiving credit.
What will I be credited if I return an item that is part of a promotion requiring me to purchase multiple products?
If you return any item that is discounted as part of a promotion requiring you to purchase multiple products, you will be credited for the item, less any
discounts received.
What if the price changes on something I've purchased?
If we lower the price on an item we've shipped to you in the past 30 days, we will give you the lower price. Contact us, and we'll gladly issue a refund to
your Gettington Credit account, personal credit or checking account.
What is Extended Home Trial?
The Extended Home Trial Period for the holidays applies to orders placed between October 1st and December 24th, 2012. This Extended Home Trial Period
allows an exchange or refund of your purchase of your purchase until January 21, 2013. All returns and exchanges must be in like-new condition, contain all original packaging
and accessories, and be returned using the label from the packing slip.
What if I am ordering a gift for someone?
We do not repackage products before shipping. This means your purchase may come in its original packaging, revealing its content. If you have ordered a
gift for someone in your household, please take care to prevent the surprise from being spoiled.
Who can enroll in SafeLine® Account Protection Plus?
You may enroll in this coverage at any time when you are a WebBank/Gettingtom Credit Account customer in good standing. However, SafeLine Plus is not
currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW, or VI. Your choice whether to enroll or not will not affect any existing credit agreement with
WebBank. Additional information may be required before a claim is paid. Please refer to the
SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and exclusions.
When will coverage start once I have enrolled in SafeLine®?
When you enroll, you will receive a SafeLine Account Protection Plus Plan Summary Contract via e-mail or mail within 5-7 business days. You must be enrolled in SafeLine Account Protection Plus for one month prior to requesting the benefit activation due to hospitalization, unpaid leave of absence, major life event, or
disability and three months prior to requesting the benefit activation due to unemployment or death (except in the event of accidental death which is covered in the first 90
days).
When or how do I activate my SafeLine® benefits?
The best place overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program . You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking
here or by calling a Customer Service Representative at 1-866-688-1091. You can initiate a benefit claim by printing out a
Benefit Activation Application and returning the completed form, along with any required documentation to us by e-mail at
customerservice@gettington.com, by fax at (320) 237-9160 or by regular mail at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.
How does SafeLine® “freeze” my account?
The term “freeze” applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. “Freeze” means that WebBank will not require a minimum payment to be due on your WebBank/Gettington Credit Account, nor will any late, overlimit, or SafeLine Account Protection Plus fees be assessed during a billing period in which benefits are active. WebBank/Gettington will also not report any negative activity to credit reporting agencies during your benefit activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your WebBank/Gettington Credit Account.
How do I initiate a SafeLine® claim?
You can call 1-866-688-1091, and a Customer Service Representative can discuss your current situation with you and mail out the necessary documents. You can also initiate a claim by printing out a
Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303 or faxing it to (320) 237-9160. Upon receipt a Customer Service representative will review the claim and follow up with you regarding your benefit status.
There is a SafeLine® Account Protection Charge on my account, what is this?
Gettington Credit Account holders are able to take advantage of this optional SafeLine Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, or disability. You may have decided to sign up for this program when you applied for your Gettington Credit Account issued by WebBank, while you were ordering, or through communications on the My Account page or your statements.
