Every time you make an additional purchase, you can choose either our FAST or EASY payment options, regardless of what your existing balance is. Here's how it works.

If you have an existing EASY Option Balance...

...And you choose EASY Option for your new purchase:
Your existing balance and new purchase will be combined and your payment amount and duration will be recalculated at either $20/month or 5.5% of the balance (whichever is greater).

...And you choose FAST Option for your new purchase:
Payments are additive. Your existing EASY payment plan will not change and your new FAST Option payment will be added to your existing EASY Option payment to create your new payment amount.

If you have an existing FAST Option Balance...

...And you choose the EASY Option for your new purchase:

Payments are additive. Your existing FAST payment plan will not change and your new EASY Option payment will be added to your existing FAST Option payment to create your new payment amount.

..And you choose another FAST Option for your new purchase:

Your payments are additive. Your existing FAST payment plan will not change and your new FAST Option payment will be added to your existing FAST Option payment to create your new payment amount.

Example: 1st purchase payment amount is $50.00 and 2nd purchase payment amount is $35.00. This means the new monthly statement payment will be $85.00 (through the remaining months stated on your first payment).
In all instances, you will make one payment a month.

Gettington Credit Account holders are able to take advantage of this optional SafeLine© Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank or through communications via the My Account page or your statements.

Account information can be found by accessing My Account. Here you will find the same information as what is printed on your statement. This includes when your payment is due, the minimum amount due, recent transactions and overall balance information.

Gettington Credit Account holders are able to take advantage of this optional SafeLine© Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank or through communications via the My Account page or your statements.

Because your Gettington Credit Account (issued by WebBank) is revolving credit, your minimum amount due may change from month to month due to changes in your balance resulting from new purchases or payments.

Unfortunately, we cannot make changes to an order once it has been submitted. The order would need to be cancelled and replaced with the correct information. If you wish to cancel your order and it has not yet shipped, please use our convenient email form to contact us at anytime: Contact Customer Service and we will respond to your email with 1-2 business days.

Once you have signed in to My Account, click on Order Status. Locate the order you are interested in tracking, and click on the underlined link under the heading.

Promotion codes are entered at time of check out, in a promotion code field. Once you enter the promotion code just click "Apply Promotional Code". This is only for offers that include a promotion code. Only one promotion code can be used per order.

Shipping & Handling: We typically ship within 1-3 business days of when you place your order. A small percentage of items require additional time to handle and ship as noted in our Shipping & Handling Details chart below.

We ship using major carriers such as FedEx and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.

Standard Shipping: Our shipping method is ground shipping. Generally, you should receive your products within 7-10 business days from the day you order them.

Express Shipping: The product and shipping address must be eligible for Express delivery. In some instances we can’t express ship, including back orders, items that are too heavy or too big, as well as items shipped directly from the manufacturer. Express shipping is allowed within the 48 contiguous states, excluding APO and FPO. If you’re trying to express ship a product with a restriction, you’ll be notified during checkout. You’ll be prompted to change your shipping choice to complete your order.

PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.

APO/FPO Shipping: We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.


Shipping & Handling Details:
The items below will require more time to handle, ship, and deliver.

Shipping Type	Shipping Time
Standard Shipping	Typically shipped within 1-3 business days. However, a small percentage of items require up to 10 business days to ship.
Express Shipping	Highest priority orders in our warehouse. Generally, you should receive your order within 5 business days. Express shipping is not available for items being shipped to a PO Box or an APO/FPO address or destinations outside the 48 contiguous states.
Vendor Shipped	This may take up to 30 business days to ship as the product is shipped directly from the manufacturer. This is communicated to you prior to completing a purchase.
Backorder	The availability of a product is communicated at the time of your order.
Truck Ship Items/Oversize	These items may take up to 30 days to ship. This is communicated to you prior to completing a purchase.
AK, AS, FM, GU, HI, MH, MP, PR, PW, VI	May take up to 30 days to ship. Orders being sent outside of the 48 contiguous states will be charged an additional $12.99 to cover increased shipping and handling costs.

Please be sure you are allowing sufficient time for your order to arrive. If it has been more than 10 business days since your order status indicated it was shipped by regular delivery (or 5 business days if you chose express delivery), please use our convenient email form to contact us at anytime: Contact Customer Service and we will research your order to determine what happened. When contacting us, please be sure to let us know if you still want the item(s) ordered, or if you prefer credit. We may need to send you an affidavit to complete and return to us as part of our investigation.

We can take of that for you. please use our convenient email form to contact us at anytime: Contact Customer Service and we will have the discount applied to your account. Please allow up to 2 billing cycles to see the adjustment on your statement.

There are several ways to order, you can use the method that works best for you. When you find an item you want to order, just click on "Add to Shopping Bag" to add an item to your shopping bag for checkout. Or, if you have made a note of the item number, you can enter it in the "Keyword or Item #" search field and add the item to your shopping bag.

During checkout, you can divide your payment between two forms of payment. Choose from Gettington Fast or Easy Pay Credit Option, Visa®, MasterCard®, Discover/NOVUS®, American Express®, or Check or Money Order.

The shipping and handling charge you pay covers curbside delivery only. If you want the item moved into your house, you'll need to arrange it with the company delivering the item. Generally, delivery companies charge for the service.

The Extended Home Trial Period for the holidays applies to orders placed between October 1 and December 24th each year. This Extended Home Trial Period allows an exchange or refund of your purchase until the following January 31st. All returns and exchanges must be in like new condition, contain all original packaging and accessories, and be returned using the label from the packing slip. Computers, camcorders and video game systems must be returned within the Home Trial P:eriod. Some items cannot be returned for credit if opened, including music, movies, video games and software.
After the Extended Home Trial Period, product concerns must be handled under the manufacturer’s warranty. If no warranty exists, please contact Customer Service to discuss whether a return is possible. Any returns accepted after the Home Trial Period may be prorated.
Shipping and handling charges are nonrefundable. For orders placed outside of October 1 and December 24th each year, our usual 30-Day Home Trial Period will apply.

We can ship most items to APO/FPO destinations. Typically, your order will be delivered to the US Military Post Office facility within 10 business days from the date of your order.

Gettington does not offer on-site or telephone installation services. For installation, please call a local service or contact the manufacturer.

It means that Gettington will try it’s best to get your holiday packages delivered to your doorstep before Christmas Day!

• For even faster delivery when ordering before Dec. 19, noon CT, use Gettington Express Delivery.
• GCD is for internet and phone orders ONLY.
• To have your orders delivered to a PO Box, your order must be received by Dec. 19, noon CT. After Dec. 19, noon CT, customers requesting delivery by Dec. 25, must provide a street address.
• Orders for items identified as truck-shipped or shipped directly from the manufacturer are excluded from GCD. Although we cannot guarantee delivery by Dec. 25, it is recommended that you order these items no later than Dec. 9 if you want delivery by Christmas.
• Sorry no GCD for APO/FPO or for orders shipped to AK, HI, PR, GU, VI, AS, FM, MP, PW or MH.
• GCD is not available for e-check payments.

Customers who follow these guidelines will receive delivery of in-stock merchandise by Dec. 25 or will be notified

To quickly determine what the expected shipping and handling charges will be for items you’d like to purchase, simply add them to your shopping bag. The shipping and handling charges will appear in your shopping bag.

We strive to ensure our customers are completely satisfied with their purchase. However, we understand sometimes that does not happen. If you received a product from us that you are not completely satisfied with, be sure to contact us within 30 days of the purchase and we will be happy to review the situation. please use our convenient email form to contact us at anytime: Contact Customer Service and we will respond to your request within 1-2 business days. So we can better assist you, please include your order number and product code information.

We will issue an exchange or refund for most items returned in new condition within 30 days of receipt.
No returns will be accepted after the 30 day period without prior return authorization from Gettington. Returns accepted after the 30 day period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer’s warranty.
Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.
Also, please note: Music, movies, holiday decorations, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only. Computers, camcorders, digital cameras, electronic game systems, air conditioners, heaters and generators must be returned within the 30 day period.
Products sold in sets must be returned as sets; partial returns will not be accepted. Personalized/customized products (including Made-To-Measure Window Treatments) may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only. Other restrictions may apply.

Many Gettington products are covered by the manufacturer against defect and malfunction for different periods of time. If your purchase is covered by a warranty, the information will arrive with your product along with manufacturer contact information.
You may obtain the complete manufacturer's warranty for warranted products, free of charge, prior to purchase. To request this information, specify product name and product code and write to:
Gettington
6250 Ridgewood Road
St. Cloud, MN 56303

Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.

Please contact NEW (National Extended Warranty) at 1-866-856-0931 24 hours a day, 7 days a week. An agent will handle your request.

If you have received your order and checked any parts lists and removed everything from the packaging, and you have confirmed what parts are missing, please use our convenient email form to contact us at anytime: Contact Customer Service with a complete explanation of what is missing or damaged. We will review your order and request replacement parts to be sent to you. Because these parts are sometimes sent directly from the manufacturer, please allow up to 3 weeks to receive the replacements.

We allow 2 billing cycles for credit and up to three weeks to receive and process your return. If you returned your merchandise less than three weeks ago, please be sure to allow us enough time to process it and either credit your account or send a replacement item, whichever you indicated on your return paperwork.

We are sorry if your return was not handled as expected. If you received credit for an item you wanted replaced, simply replace your order. If this is not possible or you received merchandise after requesting credit for the return, please use our convenient email form to contact us at anytime: Contact Customer Service and we will respond to your request within 1-2 business days.

Safeline® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways: first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month’s SafeLine fees.

SafeLine Account Protection Plus is an optional benefit available to Gettington Credit Account holders through WebBank. This program provides worry-free protection in the case of major life events, leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to twelve months in the case of job loss or disability, meaning that no monthly payments will be due or late fees assessed on your account. You may even be eligible to have your balance waived for extended disability, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the SafeLine Account Protection Plus Plan Summary you’ll receive for full details.

SafeLine Account Protection Plus has benefits specifically for our non-working or self-employed customers. If you are retired or self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to mention, many of our benefits are available to customers regardless of their employment status such as: hospitalization, life event, moving and death coverage. Refer to the SafeLine Account Protection Plus Plan Summary for complete details.

The term "freeze" applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. “Freeze” means that WebBank will not require a minimum payment to be due on your Gettington Credit Account, nor will any late fees or SafeLine Account Protection Plus fees be assessed during a billing period in which benefits are active. WebBank/ Gettington will also not report any negative activity to credit reporting agencies during your benefit activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your Gettington Credit Account.

The best place to review this information is in the Account Protection Plus Plan Summary which was mailed or emailed to you when you enrolled in the program or by calling a Customer Service Representative at 1-866-688-1091. You can initiate a benefit claim by printing out a Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.

You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for every $100 of outstanding balance. If you do not have a balance, your SafeLine Plus coverage remains active and you pay nothing.

You can call 1-866-688-1091, and a Customer Service Representative can discuss your current situation with you and mail out the necessary documents. You can also initiate a disability or unemployment claim by printing out a Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon a receipt a Customer Service representative will review the claim and follow up with you regarding your benefit status.

You may enroll in this coverage at any time when you are a WebBank/Gettingtom Credit Account customer in good standing. However, SafeLine Plus is not currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW, or VI.

Your credit account information can be viewed and managed by logging in to My Account. By clicking on the "Account Activity" link the Account Summary page will provide you with the most up-to-date information available.

We do not repackage products before shipping. This means your purchase may come in its original packaging, revealing its content. If you have ordered a gift for someone in your household, please take care to prevent the surprise from being spoiled.

Gettington offers you three ways to pay for your purchases, giving you more control and better options to help you budget:

EASY Option: Select the EASY Option when you want to pay over time. This choice spreads out the cost of your purchase over 24 months or less.

FAST Option: Select the FAST Option when you want to pay off quickly in four payments. A faster payback means you pay less in finance charges.

PAY Now: Select Pay Now option to use your own major credit or debit card to complete your purchase. This is a good choice if you pay off your balances monthly.

If you have an existing balance on your Gettington Account, and you choose FAST option for one or more of your purchases, your minimum payments due will be additive. This is to ensure you pay off each purchase in four months. This may mean higher monthly minimum payment due.

Current balance information can be viewed by logging in to My Account. By clicking on the "Account Activity" link the Account Summary page will provide you with the most up-to-date information available.

To update your account information, sign in to the site using your current email address and password. Click on the My Account link in the top navigation and then click on the Update Billing Address link on the My Account page where you will be able to update your Gettington account information.

Unfortunately, as stated in the Terms and Conditions of your account, we must receive the full minimum amount due no later than the due date, or your account may be assessed a late fee. If you are unable to pay the amount due, please use our convenient email form to contact us at anytime: Contact Customer Service and we will respond to your request within 1-2 business days.

We review accounts several times a year, and if something has changed in your credit profile recently, we may have reduced your credit limit. As you continue to make your payments on time, your account will continue to be reviewed in the future and may be eligible for an increase. We may also reduce your Credit Line if your account becomes delinquent.

You will have 5 attempts to answer the security question correctly. If you are still unable to answer, your account will be locked, and you will need to click the "Forgot Questions and Answers" link. This will take you through a process to authenticate your information, and an email will be sent to you containing a link. Follow this link and answer the questions correctly, and you will then be asked to update your security questions. If you find you are unable to update your security question through this process, please call us at 1-866-688-1091 to contact Customer Service Monday-Friday between the hours of 8:00 AM-8:00 PM Central Time for assistance.
NOTE: If you do not have a Gettington Credit Account (issued by WebBank), this process does not apply to your account.

Just click on "Sign In" at the top of any page on Gettington.com

You can choose to receive online statements only by accessing My Account and selecting the "View My eStatement" option. Select Statements on the next page and change the "Current Statement Delivery Options" to Electronic.

To update your email address or password, sign in to the site using your current Gettington.com email and password. Click on the My Account link in the top navigation and then click on the Change My Email Address & Password link.

You can simply sign-in with your email address and password and navigate to the My Account. page to access your statement.

Yes! use the Gettington customer authorization number from the back of the catalog to sign in. Just click on the SIGN IN link at the top of any screen. For help, please call our Customer Service Department at 1-866-688-1091, Monday through Friday, 8am to 8pm Central Time.

Just click Sign Out at the top of any page on Gettington.com.

You can make your payment online. Click on the Make a Payment link within My Account. You will be able to complete your online payment using your checking or savings account. You can pay your bill in person with any Check Free Pay agent. Click here for over 20,000 available locations! To mail a check or money order, send to: Gettington, PO Box 166 Newark, NJ 07101-0166. Use your Bank’s bill pay/Home Banking service. When you use your Bank's bill pay service, you must enter either your full 16 digit Account Number in the space where they ask for your Account Number. Your Bank's bill pay service may note that this Account Number can be found on your statement, however for privacy purposes we do not include your full 16 digit Account Number on your statement - do not use the Account Number listed on your statement with Xs and the last four digits, we need all 16 digits to process your payment in a timely manner. You may contact our Customer Service Department at 1-866-688-1091, Monday-Friday, 8am-8pm CST for further assistance. You can make your payment by phone by calling 1-866-688-1091 and make a payment with a live representative. A fee of up to 5.00 may be applied to electronic payments.

You can simply sign-in with your email and password and navigate to the My Account page. On this page there are links to your Credit Account that will allow you to see if your payment was received, your current balance, your available credit and more.

You can simply sign-in with your email and password and navigate to the My Account page. On this page there are links to your Credit Account that will allow you to see if your payment was received, your current balance, your available credit and more.

The Extended Home Trial Period for the holidays applies to orders placed between October 1 and December 24. This Extended Home Trial Period allows an exchange or refund of your purchase until January 31. All returns and exchanges must be in like-new condition, contain all original packaging and accessories, and be returned using the label from the packing slip. Opened music, movie, video games and software can be exchanged for the identical item, but cannot be returned for credit or refund. After the Extended Home Trial Period, product concerns must be handled under the manufacturer’s warranty. If no warranty exists, please contact Customer Service to discuss whether a return is possible. Any returns accepted after the Home Trial Period may be prorated. Shipping and handling charges are non-refundable.
See our complete Return Policy below for full details.

You can simply sign-in with your email address and password and navigate to the My Account page access your statement.

You can protect your purchase and add to your peace of mind with a Gettington Extended Warranty. After the manufacturer’s warranty expires, if your product fails for any covered reason you will receive parts and labor coverage or product replacements at no extra cost. Our extended Warranty includes:
Full Gettington Coverage for Parts and Labor.
Extends any Manufacturer's Warranty.
No deductibles. No hidden charges.
To purchase an Extended Warranty, simply add the Extended Warranty to your Shopping Bag at the time of order or call Customer Service Monday through Friday, 8am to 8pm Central Time. Extended warranties are not available in Puerto Rico, Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands or Palau.

The term "freeze" applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. “Freeze” means that WebBank will not require a minimum payment to be due on your Gettington Credit Account, nor will any late fees or SafeLine Account Protection Plus fees be assessed during a billing period in which benefits are active. WebBankGettington will also not report any negative activity to credit reporting agencies during your benefit activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your Gettington Credit Account.

The best place to review this information is in the Account Protection Plus Plan Summary which was mailed or emailed to you when you enrolled in the program or by calling a Customer Service Representative at 1-866-688-1091. You can initiate a benefit claim printing out the appropriate Benefit Activation Application from below and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.
For disability, unemployment, hospitalization, or medical leave of absence:Benefit Activation Application
For Natural Disaster: Benefit Activation Application
For Life Events, including death, moving, birth of a child, etc.: Benefit Activation Application.

You can call 1-866-688-1091, and a Customer Service Representative can discuss your current situation with you and mail out the necessary documents. You can also initiate a disability or unemployment claim printing out the appropriate Benefit Activation Application from below and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon a receipt a Customer Service representative will review the claim and follow up with you regarding your benefit status.
For disability, unemployment, hospitalization, or medical leave of absence:Benefit Activation Application
For Natural Disaster:
Benefit Activation Application
For Life Events, including death, moving, birth of a child, etc.: Benefit Activation Application.

You may enroll in this coverage at any time when you are a WebBank/Gettingtom Credit Account customer in good standing. However, SafeLine Plus is not currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW, or VI.

When you enroll, you will receive a Account Protection Plus Plan Summary with all the Terms and Conditions via e-mail or mail within 5-7 business days. You must be enrolled in SafeLine Account Protection Plus for one month prior to requesting the benefit activation due to hospitalization, unpaid leave of absence, life event, or disability and three months prior to requesting the benefit activation due to unemployment or death (except in the event of accidental death which is covered in the first 90 days).

It's easy. You can simply click on the "Yes, I want to enroll" option when you apply for a Gettington Credit Account (issued by WebBank), when you review your Account Information on the My Account page (click on the SafeLine link), or calling Gettington Customer Service at 1-866-688-1091. However, SafeLine Plus is not currently available to customers in: AK, AS, FL, FM, GU, MA, MH, MP, MT, PW, or VI.

Vendor Shipped means that the product is shipped directly from the manufacturer. These items may take up to 30 business days to ship. An expected ship date is communicated to you during the process of placing your order.

Orders being shipped to these U.S. States or Territories: AK, AS, FM, GU, HI, MH, MP, PR, PW, or VI may take up to 30 days to ship. Orders being sent outside of the 48 contiguous states will be charged an additional $12.99 to cover increased shipping and handling costs. At this time, we do not offer International shipments.

The product and shipping address must be eligible for Express delivery. In some instances we can’t express ship, including back orders, items that are too heavy or too big, as well as items shipped directly from the vendor. Express shipping is only allowed within the 48 contiguous states, excluding APO and FPO. If you’re trying to express ship a product with a restriction, you’ll be notified during checkout. You’ll be prompted to change your shipping choice to complete your order.

If you are not 100% satisfied with your shoe purchase, we will email you a pre-paid return label to return.  Please use our Contact Customer Service Form to request a prepaid shipping label.  Be sure to select "Returns" and "Shoe Returns" as your topics for speedier processing.

• You will receive an email with a label to print out and attach to your box.
  • Note: You’ll need to be able to print the label.  If you don’t have printing capabilities, let us know and we will mail you a label.  You will receive the label, along with returns instructions, within 10 business days.  
• This label will be good for your shoe purchase only.  Any unapproved items returned using the label may result in a delay of handling your return.
• Once your return is received and processed, a credit will be issued to your account.  Please allow up to 2 billing cycles for the credit to appear on your account.  Note: If you used a form of payment other than Gettington credit, please follow your banking institution timeline for receiving credit.

If you return any item that is discounted as part of a promotion requiring you to purchase multiple products, you will be credited for the item, less any discounts received.

If we lower the price on an item we've shipped to you in the past 30 days, we will give you the lower price. Contact us, and we'll gladly issue a refund to your Gettington Credit account, personal credit or checking account.