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SafeLine Plus Account Protection

What is Safeline®?
SafeLine Account Protection Plus is an optional benefit available to Gettington Credit Account holders through WebBank. This program provides worry-free protection in the case of major life events, leave of absence, hospitalization, involuntary job loss, disability, or even death. SafeLine Plus freezes your account for up to twelve months in the case of job loss or disability, meaning that no monthly payments will be due or late fees assessed on your account. You may even be eligible to have your balance waived for extended disibility, unemployment, or hospitalization. In the event of your death, your outstanding account balance (up to the assigned credit line) will be waived. You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. Refer to the SafeLine Account Protection Plus Plan Summary you’ll receive for full details.

Am I eligible if I am retired or self-employed?
SafeLine Account Protection Plus has benefits specifically for our non-working or self-employed customers. If you are retired or self-employed and become disabled, you may be eligible for disability benefits if you are unable to perform the activities of daily living as certified by your doctor. Not to mention, many of our benefits are available to customers regardless of their employment status such as: hospitalization, life event, moving and death coverage. Refer to the SafeLine Account Protection Plus Plan Summary for complete details.


What is this charge I don’t remember authorizing?
Gettington Credit Account holders are able to take advantage of this optional SafeLine® Account Protection Plus Plan from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. You may have elected to enroll in this program when you applied for your Gettington Credit Account issued by WebBank or through communications via the My Account page or your statements.


I want to cancel this. How do I get the charges removed?
Safeline® Account Protection Plus is an optional benefit on your account and you may cancel at anytime. You can cancel your coverage in two ways: first by calling a Customer Service Representative at 1-866-688-1091 or by writing to Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. A customer service representative will be able to cancel your coverage, and if no benefits were paid, would be able to credit your account the current month’s SafeLine fees.


When will I receive credit for the service I have canceled?
If you have contacted Gettington customer service and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please use our convenient email form to contact us at anytime: Contact Customer Service for further assistance.


What is the cost of having Safeline® Account Protection Plus?
You pay for this coverage only when you have a balance on your account, and you may cancel the coverage at any time. The cost is just $1.19 per month for every $100 of outstanding balance. If you do not have a balance, your SafeLine Plus coverage remains active and you pay nothing.


How can I enroll in Safeline® Account Protection Plus?
It’s easy. You can simply click on the “Yes, I want to enroll” option when you apply for a Gettington Credit Account (issued by WebBank), when you review your Account Information on the My Account page (click on the SafeLine link), or calling Gettington Customer Service at 1-866-688-1091. However, SafeLine is not available to WebBank/Gettington Credit customers that reside in AK, AS, FM, GU, MH, MP, PW, or VI. Additional information may be required before a claim is paid. Please refer to the Terms & Conditions regarding eligibility requirements, conditions, and exclusions.


Who can enroll in Safeline® Account Protection Plus?
You may enroll in this coverage at any time when you are a WebBank/ Gettingtom Credit Account customer in good standing. However, SafeLine is not available to WebBank/Gettington Credit customers that reside in AK, AS, FM, GU, MH, MP, PW, or VI. Additional information may be required before a claim is paid. Please refer to the Terms & Conditions regarding eligibility requirements, conditions, and exclusions.


When will coverage start once I have enrolled in Safeline®?
When you enroll, you will receive a Account Protection Plus Plan Summary with all the Terms and Conditions via e-mail or mail within 5-7 business days. You must be enrolled in SafeLine Account Protection Plus for one month prior to requesting the benefit activation due to hospitalization, unpaid leave of absence, life event, or disability and three months prior to requesting the benefit activation due to unemployment or death (except in the event of accidental death which is covered in the first 90 days).


When or how do I activate my Safeline® benefits?
The best place to review this information is in the Account Protection Plus Plan Summary which was mailed or emailed to you when you enrolled in the program or by calling a Customer Service Representative at 1-800-208-2500. You can initiate a benefit claim by printing out a Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon receipt a customer service representative will review the claim and follow up with you regarding your benefit status.


How does Safeline® Account Protection "freeze" my account?
The term "freeze" applies when your benefits are activated by a qualifying event, like involuntary unemployment or having a disabling accident. “Freeze” means that WebBank will not require a minimum payment to be due on your Gettington Credit Account, nor will any late fees or SafeLine Account Protection Plus fees be assessed during a billing period in which benefits are active. WebBank/ Gettington will also not report any negative activity to credit reporting agencies during your benefit activation period. However, during the time your account is frozen, interest will continue to accrue on your outstanding balance and you will not be able to make new charges on your Gettington Credit Account.


How do I initiate a SafeLine® claim?
You can call 1-866-688-1091, and a Customer Service Representative can discuss your current situation with you and mail out the necessary documents. You can also initiate a disability or unemployment claim by printing out a Benefit Activation Application and returning it to us at: Customer Service, SafeLine Account Protection Plus Plan, 6250 Ridgewood Rd, St. Cloud, MN 56303. Upon a receipt a Customer Service representative will review the claim and follow up with you regarding your benefit status.