How do I return or exchange something I bought?
We say satisfaction guaranteed, and we mean it! We're happy to exchange or refund your purchase within 30 days. Just follow these 4 easy steps.
Returns Are Easy!
What if my item is damaged, defective or isn't what I ordered?
Oops, sorry about that! Let us make it right. You can use the pre-paid return label you may have received in your package. If you did not receive one with your packaging, visit our Returns Center in the My Account area of the website to print a new return label at Gettington.com. If you have any specific questions, contact Customer Service to help with your return.
How long will it take to receive my return credit?
It typically takes 10 days, from the time you mail your item to us to receive it and credit your account. If you provided us with your email address, we will email you when your account has been credited. You can also check on your return status and available credit by viewing visiting the Returns Center in the My Account section of Gettington.com.
I misplaced my return label. How can I get another return label?
Visit the Returns Center in the My Account area of Gettington.com to print a new return label or contact Customer Service.
Note: Pre-paid return labels are not available for truck-ship items or oversized items. Contact Customer Service to help with your return.
What if I don't have my packing slip?
No problem! If you don't have your packing slip, you can print one off from the Returns Center in the My Account area of Gettington.com or create your own.
To print a packing slip:
- Visit the Returns Center in the My Account area of Gettington.com. Select the order and the items you would like to return and hit the Print Label button. A packing slip will be included in your print outs.
- To create your own packing slip: write down your order number and specify if you would like a return credit or if you would like an exchange for a different item. Put this information inside of your box. Mail the box to: Gettington, 6250 Ridgewood Road, St. Cloud, MN 56395.
For more detailed information on returns see our Return Policy.